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Super Contributor I
Posts: 294
Registered: ‎02-07-2013

Problem with SMS messaging in ClearPass Guest in CPPM 6.4

Hi,

When I was running CPPM 6.3.4 I configured clearpass guest to email the guest user their  credentials and to also sms  them using Bulk SMS UK. This all worked just fine and dandy. I then upgraded  to CPPM 6.4 and although guest users can self register themselves ( this is a sponsored guest service) and receive an email from our ClearPass server with their credentials, there's no sign of an SMS messsge.

 

I've checked the register page I created and it defintiely  says send credentials to user via SMS

I can log onto the CPPM server and send an SMS to a mobile tel no,

It's just when a user performs a self registration that there seems to be an issue with sending an SMS message.

 

Any logs I can check to see if there are some eror messages?

 

Rgds

Alex

Aruba
Posts: 1,542
Registered: ‎06-12-2012

Re: Problem with SMS messaging in ClearPass Guest in CPPM 6.4

Look in guest side under

 

Home » Administration » Support » Application Log

 

You will see an event when the email and Txt is being sent. 

 

Screen Shot 2014-09-23 at 1.50.46 AM.png

 

You may need to also enable debuging for guest. Just make sure you turn it off when you are done testing. 

 

Screen Shot 2014-09-23 at 1.47.39 AM.png

Thank You,
Troy

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Super Contributor I
Posts: 294
Registered: ‎02-07-2013

Re: Problem with SMS messaging in ClearPass Guest in CPPM 6.4

Sigh!

Greater than 160 chars in SMS message

Problem fixed

 

MVP
Posts: 107
Registered: ‎01-05-2015

Re: Problem with SMS messaging in ClearPass Guest in CPPM 6.4

Hi Troy,

 

Where can I find the debug information from that plugin? 

 

Kind regards,

 

Jeroen

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