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Occasional Contributor I
Posts: 8
Registered: ‎04-17-2016

QuikcConnect Onboard Wizard Error (403)

On some computers, I get this error:

Capture.JPG

And only interesting thing in quick1x.log is here:

 

2016-04-18 10:29:49,969 [null] DEBUG Quick1X.QuickConnectDlg - Downloading device credentials from the Onboard server - http://XXX.YYY.NET/guest/mdps_qc_enroll.php
2016-04-18 10:29:49,969 [null] DEBUG Quick1X.QuickConnectDlg - Onboard server Host Name XXX.YYY.NET
2016-04-18 10:29:49,969 [null] DEBUG Quick1X.QuickConnectDlg - Onboard server URL Path /guest/mdps_qc_enroll.php
2016-04-18 10:29:49,969 [null] DEBUG Quick1X.QuickConnectDlg - Detected Windows version - Windows 8.1
2016-04-18 10:30:00,110 [null] ERROR Quick1X.QuickConnectDlg - Received error HTTP Status code - 403
2016-04-18 10:30:00,110 [null] DEBUG Quick1X.Util - Running config task as logged in user

Guru Elite
Posts: 21,486
Registered: ‎03-29-2007

Re: QuikcConnect Onboard Wizard Error (403)

Does the user have administrative rights to that PC?


Colin Joseph
Aruba Customer Engineering

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MVP
Posts: 554
Registered: ‎11-04-2011

Re: QuikcConnect Onboard Wizard Error (403)

I would check the Application Log, which is under the Guest/Onboard part of ClearPass, down to the bottom under the section Support -> Application Log:

2016-04-19 09_09_43-Application Log.png

In many cases the Application Log will show you what is happening and why requests are failing.

 

Also check that there is no proxy of firewall in between that may require specific authentication. A 403 error code means that something is actively denying the request from your client to ClearPass. I would start to see if ClearPass Onboard is that something, by checking the Application Log.

 

Herman

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Occasional Contributor I
Posts: 8
Registered: ‎04-17-2016

Re: QuikcConnect Onboard Wizard Error (403)


cjoseph wrote:
Does the user have administrative rights to that PC?

We tried on both regular and local admin, and got the same results.

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