04-18-2016 04:10 PM
On some computers, I get this error:
And only interesting thing in quick1x.log is here:
2016-04-18 10:29:49,969 [null] DEBUG Quick1X.QuickConnectDlg - Downloading device credentials from the Onboard server - http://XXX.YYY.NET/guest/mdps_qc_enroll.php
2016-04-18 10:29:49,969 [null] DEBUG Quick1X.QuickConnectDlg - Onboard server Host Name XXX.YYY.NET
2016-04-18 10:29:49,969 [null] DEBUG Quick1X.QuickConnectDlg - Onboard server URL Path /guest/mdps_qc_enroll.php
2016-04-18 10:29:49,969 [null] DEBUG Quick1X.QuickConnectDlg - Detected Windows version - Windows 8.1
2016-04-18 10:30:00,110 [null] ERROR Quick1X.QuickConnectDlg - Received error HTTP Status code - 403
2016-04-18 10:30:00,110 [null] DEBUG Quick1X.Util - Running config task as logged in user
04-18-2016 08:16 PM
Aruba Customer Engineering
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04-19-2016 12:13 AM
I would check the Application Log, which is under the Guest/Onboard part of ClearPass, down to the bottom under the section Support -> Application Log:
In many cases the Application Log will show you what is happening and why requests are failing.
Also check that there is no proxy of firewall in between that may require specific authentication. A 403 error code means that something is actively denying the request from your client to ClearPass. I would start to see if ClearPass Onboard is that something, by checking the Application Log.
If you have urgent issues, please contact your Aruba partner or Aruba TAC.