09-04-2013 08:46 AM
I am implementing ClearPass in one of the organizations .I am still in testing phase of 7 PCs.
I couldn’t move forward to the next phase because of the issue I am getting .
This is the scenario we are using:
1- The users will be in the access VLAN with DACL restricting them from accessing the whole network.
2- web-auth service will be triggered by ONGUARD and posture will decide if it's healthy or not (quarantine).
3- If it was healthy the onguard will bounce the port and will allow the user to access.
These are the problems we are facing:
- Onguard on some PCs are quitting automatically after some time (with no action of the user). Just disappear.
This happened twice on different PCs. I am not sure why?
- On one of the PCs the web-auth was not triggering automatically. The user remained restricted by the DACL till I did it manually from the user PC using the button "Retry" on the ONGUARD.
- For some of the PCs , after some time of being idle, the CPPM start receiving requests with the MAC address of those PCs rather than using usernames . Which are rejected always. Also after the user login to windows , the same issue continues and the user needs to disable/enable network NIC. Then it starts receiving dot1x requests with the actual usernames.
This is happening for some PCs. Other PCs are fine .
Please any suggest!!
09-04-2013 10:32 AM
This isn't an issue for these forums. This sounds config (incl wired switch) ++ client related. Please open a case for further assistance.
Consulting Systems Engineer - ACCX, ACDX, ACMX
If you found my post helpful, please give kudos