08-02-2013 05:45 AM
New to the forum and products in general. I'm in the process of setting up two ClearPass servers, they are obviosly supposed to use individual licenses. I turns out that I re-used the same license on the second server :( I have added the correct license, but I can't get rid of the duplicate, how would I accomplish this?
The second ClearPass lists two servers on the Server Manager -> Licensing -> [Servers] tab and shows a higher count on the [License Summary] tab. Since the re-used license can't be activate on another installation, I get the activation is required message in the login prompt each time I use the WebUI.
I have tried, without luck, to find the answer in previous forum posts and I'm hoping someone can point me in the right direction :)
Solved! Go to Solution.
08-02-2013 05:50 AM
Try going to to Administration > Server Manager > Licensing and then click on the server that you are having the issue with. Then enter the correct license key in for "New license key". This may clear out the older one.
08-02-2013 05:57 AM
That I hadn't tried!
I clicked the license I want to get rid of and used the new license (which is also listed). Unfortunately this resulted in an error saying "License key has already been used in the past".
Did I understand correctly, or should I attempt something else?
08-02-2013 06:01 AM
correct key. I just discovered that menu when I saw your post.
You may have to contact TAC and work with them to remove the license.
Sent from my BlackBerry Z10
11-04-2013 01:48 AM
frekno, what ended up solving this? TAC fixed it? If so - how? Where you able to remove one of them, or did you just get a new key to update with? I have the same situation at a customer site now..
-ACMX #316 :: ACCP-
Intelecom - Norway
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