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New Contributor
Posts: 2
Registered: ‎11-11-2016

SMS over SMTP works on CPPM but not on CPGuest

Hi all,

 

I added google SMTP server on ClearPass Policy Manager with the right credentials and added google certificate on the trust list then I tested sending an SMS and it's working 100%.

 

Then I added an SMS Gateway (SMS over SMTP) on ClearPass Guest but it's not working.

When I send in CPGuest, I get "SMS was sent to XXXXXX" but i didn't recive anything. I checked the Event Viewer but couldn't find any error.

 

Any idea what could be the problem?

 

 

Guru Elite
Posts: 8,765
Registered: ‎09-08-2010

Re: SMS over SMTP works on CPPM but not on CPGuest

Look in the Application Log in Guest.

Tim Cappalli | Aruba Security TME
@timcappalli | timcappalli.me | ACMX #367 / ACCX #480
New Contributor
Posts: 2
Registered: ‎11-11-2016

Re: SMS over SMTP works on CPPM but not on CPGuest

No errors on Application Log.

just SMS was sent to XXXXXXX.

Guru Elite
Posts: 8,765
Registered: ‎09-08-2010

Re: SMS over SMTP works on CPPM but not on CPGuest

Best to open a TAC case. It will be difficult to troubleshoot here.

Tim Cappalli | Aruba Security TME
@timcappalli | timcappalli.me | ACMX #367 / ACCX #480
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