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SMS over SMTP

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  • 1.  SMS over SMTP

    Posted Apr 10, 2018 02:14 AM

    ClearPass Policy Manager 6.7.2.105008

    TAC: 5328374522

     

    I'm just curious, is anyone else having trouble with SMS over SMTP where CPPM does not recognise some characters in the receipient's address? Has an active TAC opened.

     

    I've tried '/' and '#' that failed. '+' works okay.

     

    Can't remember the previous version was on but that was working okay.

    Also read the release notes but can't find anything on it.

     

    Thanks.



  • 2.  RE: SMS over SMTP

    EMPLOYEE
    Posted Apr 10, 2018 05:43 AM

    Could you share TAC ticket number, it looks like a known issue.



  • 3.  RE: SMS over SMTP

    Posted Apr 10, 2018 10:31 PM

    Hi Pavan,

     

    Updated above.

    TAC: 5328374522



  • 4.  RE: SMS over SMTP

    EMPLOYEE
    Posted Apr 11, 2018 07:56 AM

    Hi

     

    We have issue when + is used in sms over smtp in 6.7.1 code but in your case + character is working fine and version is 6.7.2.

     

    It may be bug, I see you have shared logs to engineer, lets engineer analyze the log and confirm whether you are hitting similar bug.

     



  • 5.  RE: SMS over SMTP

    Posted Apr 11, 2018 07:35 PM

    Thanks for the info.



  • 6.  RE: SMS over SMTP

    Posted Apr 11, 2018 07:51 PM

    For any one affected, response from TAC:

     

    "We already have a bug filed for this issue with bug ID#44425 and fix is to update the server to 6.7.3 because from 6.7.x Guest no longer uses it's native SMTP implementation.

    ClearPass 6.7.3 is expected to be released in third or fourth week on May."