Security

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Regular Contributor I

Self Service Reset Password

Hello,

I am using the self service portal in ClearPass and here is a need I can't achieved.

Guest are logging with their phone number (it's their username) and a randomly generated password. If they have forgotten their password, I would like that they can reset it only with giving their phone number.

If I select the username as "Required Field", the field is doubled on the display form. Is there a trick or something diffrent to do ?

Thanks for your help.

Boxcar

MVP

Re: Self Service Reset Password

Hello Boxcar,

 

A few solutions to this as I've found..

 

So the basics is that you have to select a field to match that is saved on the account.

 

First I tried the "visitor_accept_terms" thinking that was saved on the account and making them just accept terms again was decent enough. That faield since that field isn't saved on the account.

 

So I'm thinking you can create a new field with a toggle value that is hidden on the self-registration, but defaulting to 1. That way it will be saved with the account, and can used on this reset pw form.

 

Second thing is to just do UI override.

This require a small amount of HTML edit, which should be doable even for non-devs :)

 

Make sure you have "Username" as the required field.

Check the field for "Display fields to override UI text and labels"

Check the field "Reset Form Override"

Now you need to get teh html code to override with.

  • Open the Reset Password web-page with Username 
  • View Source on this and copy everything out to an editor like Notepad or whatever you have.
  • In the editor strip away everything above/blow the form and /form tags.
  • Remove one of the "Username" form entries. You will see there is two identical ones in the code.
  • Now you need to enclose the script tags within {literal} tags to be able to save the form. Just insert {literal} immediately following the <script> tag, then the ending {/literal} following the </script> tag. Do this for every <script> part.. Should be 3..
  • Copy the edited code in the Header HTML part.

Save and Reload

 

 

Refresh the reset password page, try a reset and see how it goes.. It worked for me :)

 

 

 


Regards
John Solberg

-ACMX #316 :: ACCP ::
ACSA :: Working on my ACCX!!
Intelecom - Norway
----------------------------
Remember to Kudo if a post helped you! || Problem Solved? Click "Accept as Solution" in a post!
Regular Contributor I

Re: Self Service Reset Password

Hello John,

 

Thanks for your help, working fine.

 

Regards

 

Dimitri

MVP

Re: Self Service Reset Password

Hi again Dimitri,
What solution did you implement?


If you like the post don't forget to Kudo it.

Regards
John Solberg

-ACMX #316 :: ACCP ::
ACSA :: Working on my ACCX!!
Intelecom - Norway
----------------------------
Remember to Kudo if a post helped you! || Problem Solved? Click "Accept as Solution" in a post!
Regular Contributor I

Re: Self Service Reset Password

Second one John.

 

Dimitri

Frequent Contributor II

Re: Self Service Reset Password

in future if you need to change the secret question you cant.... i've open a post under "ideas" for that

 

http://community.arubanetworks.com/t5/Products-and-Technology/Clearpass-Change-secret-question-and-answer/idi-p/59188#U59188

 

if you also need this feature give me a Kudos

 

Andrea Consadori
ACMP 5.0 and 6.3


-- Found something helpful, important, or cool? Click the Kudos Star in a post.
-- Problem Solved? Click "Accept as Solution" in a post.
Regular Contributor I

Re: Self Service Reset Password

A little question about the password. Is it possible to have a length of 4 digits for the password in the self-registration case ?

MVP

Re: Self Service Reset Password

Yep. Guest Manager. Adjust length there.

Regards
John Solberg

-ACMX #316 :: ACCP ::
ACSA :: Working on my ACCX!!
Intelecom - Norway
----------------------------
Remember to Kudo if a post helped you! || Problem Solved? Click "Accept as Solution" in a post!
Regular Contributor I

Re: Self Service Reset Password

Perfect thanks.

 

Dimitri

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