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Regular Contributor I
Posts: 197
Registered: ‎01-19-2014

Service (Guest Acess- Web Login Pre-Authen) not Availlable in CP 6.4

Dear Concerned,

 

In ClearPass 6.4, service with a name of  (Guest Acess- Web Login Pre-Authen) is not available by default. However it is predefined in clearpass 6.1 & 6.2.

 

I am trying to authentication using clearpass local guest repository but guest web pre-authentication service is not availbale so clearpass is not assigning the guest role (guest acess service) to the guest.

 

Guest Access service is configured properly. What attributes have to be configured on the Guest-Access Web Pre Authentication. ?

Aruba
Posts: 1,548
Registered: ‎06-12-2012

Re: Service (Guest Acess- Web Login Pre-Authen) not Availlable in CP 6.4

It is not predefined in any of the releases. The only services that are prebuilt are the ones for admin login.

You can use the start here and select "guest access -web login" to build the service.
Thank You,
Troy

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Regular Contributor I
Posts: 197
Registered: ‎01-19-2014

Re: Service (Guest Acess- Web Login Pre-Authen) not Availlable in CP 6.4

I hv successfully created that service. But still guest user are not allowed by clearpass manager.

1.jpg2.jpg3.jpg

Aruba
Posts: 1,548
Registered: ‎06-12-2012

Re: Service (Guest Acess- Web Login Pre-Authen) not Availlable in CP 6.4

Post a screen shot of the input tab and expand the first section
Thank You,
Troy

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Regular Contributor I
Posts: 197
Registered: ‎01-19-2014

Re: Service (Guest Acess- Web Login Pre-Authen) not Availlable in CP 6.4

Please find the attached snapshot

4.jpg

Aruba
Posts: 1,548
Registered: ‎06-12-2012

Re: Service (Guest Acess- Web Login Pre-Authen) not Availlable in CP 6.4

Try removing line 2 in the service under ther service tab. There is something blcoking the service from triggering
Thank You,
Troy

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Regular Contributor I
Posts: 197
Registered: ‎01-19-2014

Re: Service (Guest Acess- Web Login Pre-Authen) not Availlable in CP 6.4

[ Edited ]

Dear Concerned,

 

Please find the detail screen shots of Guest Access service and Guest web logon service.

 

Can you please take the Team viewer session of my laptop ?

Gest Logon Web Authentication.jpg

Guest Service.jpg

Aruba
Posts: 1,548
Registered: ‎06-12-2012

Re: Service (Guest Acess- Web Login Pre-Authen) not Availlable in CP 6.4

It's your service #6 guest access using web service that needs to be modified.
Thank You,
Troy

--Give Kudos: found something helpful, important, or cool? Click Kudos Star in a post.

--Problem Solved? Click "Accepted Solution" in a post.
Aruba
Posts: 1,548
Registered: ‎06-12-2012

Re: Service (Guest Acess- Web Login Pre-Authen) not Availlable in CP 6.4

Remove line 2 and test again and see if it is triggered
Thank You,
Troy

--Give Kudos: found something helpful, important, or cool? Click Kudos Star in a post.

--Problem Solved? Click "Accepted Solution" in a post.
Regular Contributor I
Posts: 197
Registered: ‎01-19-2014

Re: Service (Guest Acess- Web Login Pre-Authen) not Availlable in CP 6.4

Still i am getting the same error.

 

What to do now dear ?

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