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Sponser does not receive email

This thread has been viewed 2 times

  • 1.  Sponser does not receive email

    Posted Dec 15, 2015 07:37 PM

    Hi,

    I have IAP 205 and CPPM 6.5.4

    For guest SSID access i am using sponsor approval. i have configured SMTP server details in messaging setup and successfully getting test email from CPPM.

    But i am not getting email on sponsor email id from guest client.

    Please suggest.

     

    Thanks...


    #AP205


  • 2.  RE: Sponser does not receive email

    EMPLOYEE
    Posted Dec 15, 2015 07:45 PM
    Is the users email address populated in "mail" in LDAP?

    Sent from Nine


  • 3.  RE: Sponser does not receive email

    Posted Dec 15, 2015 07:53 PM

    Hi,

    there is no LDAP integration with CPPM configured.

    i just configured SMTP server details in CPPM messaging.

     

    Thanks..

     

     



  • 4.  RE: Sponser does not receive email

    EMPLOYEE
    Posted Dec 16, 2015 06:42 AM

    nik-mh,

     

    Has this ever worked?  Should you set it up from scratch, or did something make it stop working?



  • 5.  RE: Sponser does not receive email
    Best Answer

    Posted Dec 16, 2015 07:32 PM

    Hi,

     

    This is new setup.

    Issue has been resolved by TAC.

    TAC summary....

     

    Found that the key | value wrongly updated on the email form field.
    Updated the proper format and working properly.
    Customer getting the sponsor email with hostname, update the sponsor approval template with the IP address.
    Also disabled the sponsor login before approval.

     

    Thanks.