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Frequent Contributor II

Sponser does not receive email

Hi,

I have IAP 205 and CPPM 6.5.4

For guest SSID access i am using sponsor approval. i have configured SMTP server details in messaging setup and successfully getting test email from CPPM.

But i am not getting email on sponsor email id from guest client.

Please suggest.

 

Thanks...

Guru Elite

Re: Sponser does not receive email

Is the users email address populated in "mail" in LDAP?

Sent from Nine

Tim Cappalli | Aruba Security TME
@timcappalli | timcappalli.me | ACMX #367 / ACCX #480
Frequent Contributor II

Re: Sponser does not receive email

Hi,

there is no LDAP integration with CPPM configured.

i just configured SMTP server details in CPPM messaging.

 

Thanks..

 

 

Guru Elite

Re: Sponser does not receive email

nik-mh,

 

Has this ever worked?  Should you set it up from scratch, or did something make it stop working?



Colin Joseph
Aruba Customer Engineering

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Frequent Contributor II

Re: Sponser does not receive email

Hi,

 

This is new setup.

Issue has been resolved by TAC.

TAC summary....

 

Found that the key | value wrongly updated on the email form field.
Updated the proper format and working properly.
Customer getting the sponsor email with hostname, update the sponsor approval template with the IP address.
Also disabled the sponsor login before approval.

 

Thanks.

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