10-21-2013 06:35 PM
I have 3 SSID Secured side for the network, one for printers and a guest. User log on to the secure side using their user name and password issued. As PC sleep or are shut off and they wake up no longer able to log onto the secure side. The guest side is working fine. This is my first time working on a Aruba network and need some help.
10-21-2013 06:51 PM
Navigate to Diagnostics/aaa test server and try to input a users credentials there as a test.
This test will also indicate which server was set up when you were not there... see if you recognize that server IP address.
If you do, I would restart that server if its just doing radius (as it isn't likely doing it well right now). If that server has other functions I would hold off on resetting just yet.
10-21-2013 06:51 PM - edited 10-21-2013 06:52 PM
When this occurs you should try enabling debugging for that particular device mac address and see if you can more information :
logging level debugging user-debug <device mac>
You can also run the following :
show show auth-tracebuf | include <device mac> --- This command will give you an overview of whats going on with the authentication process
What Radius server are you using ? You should also check the logs in the radius server to see if there's any error message
What AOS version do you have installed ?
Does this also happens if you disable the wireless NIC or it just happens when device comes from a doze state ?
Note: Make sure you disable the debugging when you are done troubleshooting : no logging level debugging user-debug <device mac>
Lead Mobility Engineer @ Integration Partners
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