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Regular Contributor I
Posts: 364
Registered: ‎03-02-2017

Unknown service rejected in ClearPass when accessing to controller

Hi everyone,

 

I don't know why but everytime I access to my controller by WebUI, I get this entry in the CPPM Access Tracker:

accesscontr1.PNG

accesscontr2.PNG

 

The reason is there isn't a service for this, but I am accessing to my controller and not connecting to any network. I guess there is some wrong configuration in my controller, what should I check?

 

Regards,

Julián

Guru Elite
Posts: 8,774
Registered: ‎09-08-2010

Re: Unknown service rejected in ClearPass when accessing to controller

Normal if you're using a local admin account.

Tim Cappalli | Aruba Security TME
@timcappalli | timcappalli.me | ACMX #367 / ACCX #480
Guru Elite
Posts: 21,541
Registered: ‎03-29-2007

Re: Unknown service rejected in ClearPass when accessing to controller


fjulianom@hotmail.com wrote:

Hi everyone,

 

I don't know why but everytime I access to my controller by WebUI, I get this entry in the CPPM Access Tracker:

accesscontr1.PNG

accesscontr2.PNG

 

The reason is there isn't a service for this, but I am accessing to my controller and not connecting to any network. I guess there is some wrong configuration in my controller, what should I check?

 

Regards,

Julián


On the Aruba Controller if if you have "Enable" configured under Configuration> Management> Administration> Management Authentication servers, it will attempt to first authenticate you using the server group listed under "Server" group, and if it fails, it will attempt to authenticate a local user.  In a master/local cluster, this option is global, so if you turn it on for the master, you turn it on for all locals as well.  It is possible that you copied this configuration from a master/local cluster that had it enabled.  Just uncheck "Enable" to make it stop.

 

Screenshot 2017-07-14 at 20.36.02.png



Colin Joseph
Aruba Customer Engineering

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Regular Contributor I
Posts: 364
Registered: ‎03-02-2017

Re: Unknown service rejected in ClearPass when accessing to controller

Hi Colin,

 

Yes, I had checked the "Enable" checkbox. I have just unchecked it and verified no more service rejected appears in ClearPass. Many thanks!

 

Regards,

Julián 

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