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Unprintable characters in the password. Check the shared secret on the server and the NAS

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  • 1.  Unprintable characters in the password. Check the shared secret on the server and the NAS

    Posted Nov 09, 2016 04:17 AM

    Hi,

     

    Access Tracker is showing this message when a device associates to Guest network

     

    Error Code:     9001
    Error Category:     RADIUS protocol
    Error Message:     Wrong shared secret
     Alerts for this Request  
    RADIUS     Service Categorization failed
    Unprintable characters in the password. Check the shared secret on the server and the NAS.

     

    Thanks,

    AlanFord



  • 2.  RE: Unprintable characters in the password. Check the shared secret on the server and the NAS

    EMPLOYEE
    Posted Nov 09, 2016 04:38 AM

    Try to put in a different shared secret between the two with normal alphanumeric characters.

    I find this site pretty good for random passwords https://strongpasswordgenerator.com/



  • 3.  RE: Unprintable characters in the password. Check the shared secret on the server and the NAS

    Posted Nov 09, 2016 04:52 AM

    Hi,

     

    Shared secret does consist of upper/lower case letters and numbers only.

     

    Thanks,

    AlanFord



  • 4.  RE: Unprintable characters in the password. Check the shared secret on the server and the NAS

    EMPLOYEE
    Posted Nov 10, 2016 04:54 AM

    Please check again (on both ClearPass and your NAD/RADIUS client) that you have not copy-pasted by accident a leading or trailing space/tab; or characters with accents as the RADIUS secret. 

     

    If you are sure that there is no special character in there, please open a case with the Aruba TAC as this is not expected behaviour.

     



  • 5.  RE: Unprintable characters in the password. Check the shared secret on the server and the NAS

    EMPLOYEE
    Posted Nov 10, 2016 05:06 AM

    I have sometimes found that copying from an excel spreadsheet can introduce these whitespaces.



  • 6.  RE: Unprintable characters in the password. Check the shared secret on the server and the NAS

    Posted Jan 29, 2017 08:03 PM
    Solution 1 : No mistakes in password, as suggested by others.

    Solution 2: In the request seen on access_tracker check input tab >> connection : src_ip_address.
    Make sure while adding the NAS to device list in clearpass you have used this IP address.

    Example :
    You have a NAS you access with IP 10.1.1 2 , but in the incoming request you see the source IP address listed as 10.1.1.3, then you need to make sure, while creating an entry for this device in clearpass >> identity >> devices, you used the IP 10.1.1.3