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Contributor II
Posts: 38
Registered: ‎07-28-2014

Update Device Fingerprint Device Category/Family/Name combination is invalid

As the title says, when I go into Endpoints and try to update the fingerprint manually for a particular device (by choosing the Device category, OS Family and Device Name from the dropdowns), I get the error "Device Category/Family/Name combination is invalid".  (see attached image).  Any ideas, or is this a bug?

 

Fingerprint.PNG

MVP
Posts: 4,175
Registered: ‎07-20-2011

Re: Update Device Fingerprint Device Category/Family/Name combination is invalid

That's because the device hasn't been profiled.


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Thank you

Victor Fabian
Lead Mobility Engineer @ Integration Partners
AMFX | ACMX | ACDX | ACCX | CWAP | CWDP | CWNA
Moderator
Posts: 473
Registered: ‎11-09-2012

Re: Update Device Fingerprint Device Category/Family/Name combination is invalid

If your trying to ADD a new fingerprint for this device category, select ADD not Override.


Best Regards
-d

Snr Tech Marketing Engineer - ClearPass

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