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New Contributor
Posts: 3
Registered: ‎11-14-2016

Win7 mac authentication failure

Hi,

 

We have a couple of AP running 6.4.2.6-4.1.1.6_50009 and they have configured MAC authentication with internal server authentication ( blacklist disable, uppercase support disable). The issue is when a new machine tried to authenticate I got a radius authentication failure on the logs, this happend with win7 or some win10 machines, is there a specific setting on the machines that might need in order to connect to the aruba wireless?

 

We have WPA2-Personal on the Aruba AP and currently using around 28 users. All of them are registered on the Security settings MAC address with Uppercase  and  delimite character -  , the profile is employee we only have  1 SSID,.

 

Regards,

Guru Elite
Posts: 7,852
Registered: ‎09-08-2010

Re: Win7 mac authentication failure

MAC-authentication does not involve the client at all. Are the new devices
added to the internal database?

Tim Cappalli | Aruba ClearPass TME
@timcappalli | ACMX #367 / ACCX #480 / ACEAP / CWSP
New Contributor
Posts: 3
Registered: ‎11-14-2016

Re: Win7 mac authentication failure

Hi Tim,

 

The new machines are added to the database, eventhough the are in the DB , I am still getting radius authentication failure (win7 or win10) . If I disable the mac authentication and use WPA2-Personal with no MAC authentication the machines are able to use the wireless network. We have disabled antiviruses , firewalls on the machines.

 

Luis

New Contributor
Posts: 3
Registered: ‎11-14-2016

Re: Win7 mac authentication failure

I found something odd on the configuration:

 

A4-34-D9-A9-18-61 a63a80d45646091a5e9f43a11b69741efa33f0e84d6b1460ef22d01dccbea8e9
A0-8D-16-88-CB-E1 b25289d2fc4eb1c5399b241c14ff6be5642176701db2275d

 

user A4-34-D9-A9-18-61 35c3b2ba6bbbc788590840c0be938a5cf4838edc51529147ece900d949ade0ad radius
user A0-8D-16-88-CB-E1 15d3c8356485bd5e4356fa9b4dba2ce21e97b6ee276c4452 radius

 

the lenght of the password is different for those 2, in the case of the long lenght the MAC authenticatio is working  while the other it is not.

 

Regards,

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