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Wireless User cant Authenticate to ClearPass

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  • 1.  Wireless User cant Authenticate to ClearPass

    Posted Jul 10, 2016 09:10 AM
      |   view attached

    Hi

     

    I have a setup of CP, Instant Aruba AP, and a wireless user.

    The CP and AP configured to authenticate the wirless SSID users, but the wireless users cant autheticate to CP, when connecting to SSID its asking for the authentication (which configured as Local-Auth in CP), I enetr the credentials but its not connecting.

    And in CP tracker I got the attached error message.

     

    Is it required to configure something in the wireless clients to enable the 802.1x over wireless?

     

    Regards

    Mahmoud



  • 2.  RE: Wireless User cant Authenticate to ClearPass

    EMPLOYEE
    Posted Jul 10, 2016 10:02 AM

    Did you see the video here?  http://community.arubanetworks.com/t5/Video/VIDEO-802-1X-Authentication-with-Aruba-Instant-and-ClearPass/ta-p/69946

     

    It should answer many of your questions.

     

    You should try the authentication with a mobile phone, first as it is easier to connect to 802.1x

     

    Does your ClearPass server have a server certificate?



  • 3.  RE: Wireless User cant Authenticate to ClearPass

    Posted Jul 12, 2016 03:19 AM
      |   view attached

    Hi

     

    Yes I followed the same steps in my setup, but I got the same error.

    Attached the Access-tracker logs and the used service configuration.

     

    I tried to authenticate using smart phone and succeeded.

     

    Thanks

    Attachment(s)

    zip
    Logs.zip   4 KB 1 version


  • 4.  RE: Wireless User cant Authenticate to ClearPass

    Posted Jul 12, 2016 03:45 AM

    I can see from the access tracker that client is sending Auth request over EAP-TLS, but the CP server dont have certificate, so how to configure client to disable server verification for wireless adapter (I disabled it for the wired adapter).

     

    And do I have to enable some service in the Client Windows machine (like the "wired-Auto-Config" for the wired adapter).

     

    Thanks

     

    Regards

    Mahmoud



  • 5.  RE: Wireless User cant Authenticate to ClearPass

    Posted Jul 12, 2016 04:20 AM

    Is it not an option to add a valid certificate to ClearPass and use EAP-TLS?

     

     

     

     



  • 6.  RE: Wireless User cant Authenticate to ClearPass

    Posted Jul 12, 2016 04:23 AM

    I dont have valid certificate in Clear Pass, and I dont want to use a certificate.

    So do I have to change something in the wireless client and the ClearPas service?

     

     



  • 7.  RE: Wireless User cant Authenticate to ClearPass

    Posted Jul 12, 2016 06:52 AM

    Now The wireless users can authenticate...

    I changed the SSID settings in the client machine (WPA2-Enterprise, AES, PEAP).

     

    But Now I have a new issue;

    I am trying to do healthcheck for the client (installed onguard agent) before it get access.

    So I modified the CP service and added an enforcement rule in the used service to check for the healthy status before allowing the access for this user.

    Also I created a another service (WEb-Auth) for the agent checkup.

     

    but now the client cant connect and the client is assigned the default reject profile.

     

    Mahmoud

     



  • 8.  RE: Wireless User cant Authenticate to ClearPass

    Posted Jul 12, 2016 06:55 AM

    Can you show or explain the enforcement rules? Is it first-applicable or match all?



  • 9.  RE: Wireless User cant Authenticate to ClearPass

    Posted Jul 12, 2016 07:29 AM
      |   view attached

    Its first applicable.

    Attached the used services details snapshots.

     

    When the client first connects it will match the third enforcemnet rule (deny-access) beacuse the health check was not done yet.

    But the process stops there and WEBAUTH (agent) service not checked per to access tracker logs.

    Maybe because the client assigned to deny-access profile so the installed agent in client PC will not be able to communicate with CP to proceed for WEBAUTH service checkup.

    so  how to force the client agent to do healthcheck....

     

    What do you see?

     

    Mahmoud

    Attachment(s)

    zip
    Captures.zip   120 KB 1 version


  • 10.  RE: Wireless User cant Authenticate to ClearPass

    Posted Jul 12, 2016 07:33 AM

    You should make the first rule one that matches on health status unknown and accept but return to a limited role, which allows the webauth to work. You can also give the user access to a page to download the agent (in case he doesn't have it). You just need to add to the web auth that if status is healthy that he gets the healthy (authenticated) role. 



  • 11.  RE: Wireless User cant Authenticate to ClearPass

    Posted Jul 12, 2016 07:37 AM

    Hi

     

    Please explain more as I didnt get what/Where rules I have to create.

     

    Thanks 



  • 12.  RE: Wireless User cant Authenticate to ClearPass
    Best Answer

    Posted Jul 12, 2016 07:53 AM

    Short steps:

     

    1. Service dot1x : Move rule (client = not healthy) to top
    2. Service dot1x : rule (client = not healthy), change deny to accept and return user role 'quarantined' (for controllers)
    3. Controller configuration: role 'quarantined' + ACLs limiting access on network
    4. Service webauth & dot1x : rule (client = healthy), return user role 'authenticated'

    Reasoning:

     

    1. proper flow, personal preference in order :)
    2. Allow unhealthy user to network but return with limiting role. User needs to be on the network for web auth to work. 
    3. Configuration of the role on the controller
    4. Allow the user to move from the 'quarantined' role to the 'authenticated' healthy role. Authenticated role will allow access to the network as intended. 

    Hope that's clear?

     

    Kind regards,

     

    jcelis

     



  • 13.  RE: Wireless User cant Authenticate to ClearPass

    Posted Jul 12, 2016 08:01 AM

    Hi jcelis

     

    Yes its very clear now (thanks).

    But the issue I have now is that the controller is Fortinet controller and not Aruba controller.

    So am not sure If I can push the role name to it.

     

    But in the worst case (if we cant push the role name to fortinet), then is there a work arround for this to work as expected.

     

    Thanks

     

    Mahmoud



  • 14.  RE: Wireless User cant Authenticate to ClearPass

    EMPLOYEE
    Posted Jul 12, 2016 11:41 AM
    Have you reached out to your Aruba partner?


  • 15.  RE: Wireless User cant Authenticate to ClearPass

    Posted Jul 13, 2016 04:44 AM

    Hi,

     

    There is a document on the support website called:

     

    CPPM TechNote - 3rd Party Enforcement Points (Fortinet) V1.1.pdf

     

    might have something useful. 

     

    Kind regards,

     

    jcelis