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Contributor I
Posts: 44
Registered: ‎07-07-2014

clearpass policy manager - network device issue

Hello,

 

I can not authenticate a client using CPM. The network access device is IAP-205. i can see only following information on event viewer.

 

Source Radius

Level WARN

Category Authentication

Action Unknow

Decription: Ignoring request from unknow client ...

 

I do not understand why the issue is occured.

 

Guru Elite
Posts: 21,259
Registered: ‎03-29-2007

Re: clearpass policy manager - network device issue

Mathew0306,

 

Did you add the IAP's ip address as a radius client under Configuration> Network> Devices?

 

The Event Viewer should say the ip address that the radius traffic is coming from.  In IAP, also you have the option of enabling "Dynamic Radius Proxy" where all of the radius traffic of an IAP cluster comes from the same ip address:  http://www.arubanetworks.com/techdocs/Instant_41_WebHelp/InstantWebHelp.htm#UG_files/Authentication/Dynamic Proxy RADIUS.htm

 



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Valued Contributor II
Posts: 804
Registered: ‎12-01-2014

Re: clearpass policy manager - network device issue

HI,

 

As per the information provided, the RADIUS client is not configured properly. the best solution is,configure VC IP address and enable "Dynamic RADIUS proxy" option from Advanced options of System menu.

 

For your ref :

 

DRP1.png

Please feel free if the issue is not resolved.

Cheers,
Venu Puduchery,
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Contributor I
Posts: 44
Registered: ‎07-07-2014

Re: clearpass policy manager - network device issue

Hi,

 

Your advice does not resolve me issue. I had configured the network device before I created this topic.

In my network works only one IAP, so I assumed that setting the VC and Radius Proxy would not help m but I have done it. Unfortunatelly I can see the same warn message.

 

Could anybody help me?

 

Regards,

Mateusz

Guru Elite
Posts: 21,259
Registered: ‎03-29-2007

Re: clearpass policy manager - network device issue

What ip address does the event viewer say the traffic is coming from?

Set the VC address and dynamic radius proxy, so that you can narrow your issue.



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Aruba
Posts: 1,545
Registered: ‎06-12-2012

Re: clearpass policy manager - network device issue

the event should show you the IP of the NAS that is trying to connect
Thank You,
Troy

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Contributor I
Posts: 44
Registered: ‎07-07-2014

Re: clearpass policy manager - network device issue

Hello,

 

I have set the VC and Radius Proxy, but It does not resolve this issue.

 

In the event viewer I can see exactly the same IP address which I configured as VC and in the Network -> Device tab.

 

Regards,

Mathew

Guru Elite
Posts: 21,259
Registered: ‎03-29-2007

Re: clearpass policy manager - network device issue

mathew0306,

 

Please feel free to open a TAC case, then.

 



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

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