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Forum to discuss Enterprise security using HPE Aruba Networking NAC solutions (ClearPass), Introspect, VIA, 360 Security Exchange, Extensions, and Policy Enforcement Firewall (PEF).
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clearpass tacacs login error

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  • 1.  clearpass tacacs login error

    Posted Mar 31, 2014 10:05 AM

    Installed the cumulative patch 1 for 6.3 today and since then the TACACS for login to the clerpass is showing the error below. Nothing else has changed as far as I know. Does the "Internal error in performing authentication" point to an issue with policy manager?

     

     


    Request Details Summary -
     Session ID: T0000000a-04-53396f5c
     Date and Time: Mar 31, 2014 14:36:28 BST
     Username: username
     Status: AUTHEN_STATUS_FAIL
     Request Type: TACACS_AUTHENTICATION
     Authorizations: 0
     Client IP Address/Port: 127.0.0.1:
     Remote IP Address: 10.10.10.10

    Policies Used -
     Service: Policy Manager
     Authentication Source:
     Roles:
     Enforcement Profiles:

    Authentication Request Messages -
     Error Category: Internal error
     Error Code: Internal error in performing authentication
     Alerts for this Request -
       Tacacs server: Failed to authenticate user=username



  • 2.  RE: clearpass tacacs login error

    EMPLOYEE
    Posted Mar 31, 2014 04:28 PM

    I have not seen that issue.

     

    You can try restarting the sevices and see if the issue continues.

     

    Please open a TAC case.



  • 3.  RE: clearpass tacacs login error
    Best Answer

    Posted Apr 01, 2014 03:13 AM

    It appears that restarting the "System auxiliary services" is the fix for this. Cant take credit for finding this solution - it was passed on to me by an Aruba employee.