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Super Contributor II
Posts: 429
Registered: ‎01-19-2011

clearpass tacacs login error

Installed the cumulative patch 1 for 6.3 today and since then the TACACS for login to the clerpass is showing the error below. Nothing else has changed as far as I know. Does the "Internal error in performing authentication" point to an issue with policy manager?

 

 


Request Details Summary -
 Session ID: T0000000a-04-53396f5c
 Date and Time: Mar 31, 2014 14:36:28 BST
 Username: username
 Status: AUTHEN_STATUS_FAIL
 Request Type: TACACS_AUTHENTICATION
 Authorizations: 0
 Client IP Address/Port: 127.0.0.1:
 Remote IP Address: 10.10.10.10

Policies Used -
 Service: Policy Manager
 Authentication Source:
 Roles:
 Enforcement Profiles:

Authentication Request Messages -
 Error Category: Internal error
 Error Code: Internal error in performing authentication
 Alerts for this Request -
   Tacacs server: Failed to authenticate user=username

Aruba
Posts: 1,540
Registered: ‎06-12-2012

Re: clearpass tacacs login error

I have not seen that issue.

 

You can try restarting the sevices and see if the issue continues.

 

Please open a TAC case.

Thank You,
Troy

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Super Contributor II
Posts: 429
Registered: ‎01-19-2011

Re: clearpass tacacs login error

It appears that restarting the "System auxiliary services" is the fix for this. Cant take credit for finding this solution - it was passed on to me by an Aruba employee.

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