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error "Error validating credentials from webservice; check Event Viewer for details"

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  • 1.  error "Error validating credentials from webservice; check Event Viewer for details"

    Posted Feb 06, 2018 02:48 AM

    Hi,

     

    I got above error message when try to save my HPE Passport in Clearpass.

    My HPE login (my email address) and password is correct.

    I can login to hpe.com with my id.

    I am using ClearPass 6.7 90 days eval icense for Platform, OnBoard, Access, OnGuard.

    I need to key in my HPE Passport because I need to get latest update

     

    SW INFO:

    -ClearPass 6.7 vm

    -ESXi 6.5

     

    ?

    1. Where to report my HPE Passport ClearPass problem?

    tq



  • 2.  RE: error "Error validating credentials from webservice; check Event Viewer for details"
    Best Answer

    EMPLOYEE
    Posted Feb 06, 2018 04:35 AM

    Have you checked the event viewer? What does it tell you there?

     

    Have you activated your evaluation in the account bound to the HPE Passport?

     

    Updates require an active ClearPass support contract or evaluation in the account.

     

    If you still have issues, you should contact TAC.



  • 3.  RE: error "Error validating credentials from webservice; check Event Viewer for details"

    Posted Feb 06, 2018 09:20 AM

    SOLVED

    I need to create a new eval license key after I login into my hpe a/c

    I don't know where to register eval license that I got from partner

    There is no error message in my laptop EventViewer

    tq



  • 4.  RE: error "Error validating credentials from webservice; check Event Viewer for details"

    Posted Mar 13, 2019 02:18 AM

    cppm2.jpg 

    I stuck the same problem.
    How to fix this


  • 5.  RE: error "Error validating credentials from webservice; check Event Viewer for details"

    EMPLOYEE
    Posted Mar 13, 2019 05:19 AM

    HPE passport account which you are using should have all your licenses mapped to it. If you need any help in this, open TAC tikcet.



  • 6.  RE: error "Error validating credentials from webservice; check Event Viewer for details"

    Posted Mar 13, 2019 05:56 AM

    HPE passport account using have all licenses mapped Ready.

    Used to work before, just had problems

    cppm1.jpg