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Contributor I

error "Error validating credentials from webservice; check Event Viewer for details"

Hi,

 

I got above error message when try to save my HPE Passport in Clearpass.

My HPE login (my email address) and password is correct.

I can login to hpe.com with my id.

I am using ClearPass 6.7 90 days eval icense for Platform, OnBoard, Access, OnGuard.

I need to key in my HPE Passport because I need to get latest update

 

SW INFO:

-ClearPass 6.7 vm

-ESXi 6.5

 

?

1. Where to report my HPE Passport ClearPass problem?

tq

Re: error "Error validating credentials from webservice; check Event Viewer for details"

Have you checked the event viewer? What does it tell you there?

 

Have you activated your evaluation in the account bound to the HPE Passport?

 

Updates require an active ClearPass support contract or evaluation in the account.

 

If you still have issues, you should contact TAC.

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If you have urgent issues, please contact your Aruba partner or Aruba TAC (click for contact details).
Contributor I

Re: error "Error validating credentials from webservice; check Event Viewer for details"

SOLVED

I need to create a new eval license key after I login into my hpe a/c

I don't know where to register eval license that I got from partner

There is no error message in my laptop EventViewer

tq

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