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Occasional Contributor I
Posts: 6
Registered: ‎04-28-2014

i installed clearpass PM and after changing the gui admin password m unable to login using that pass

Hello

 

after installing CPPM and canging te admi password for gui access, im unable to login using that password. I can't login using the default one either

 

Is there any way toreset this via cli? 

 

Thanks

Guru Elite
Posts: 8,036
Registered: ‎09-08-2010

Re: i installed clearpass PM and after changing the gui admin password m unable to login using that

From page 26 of the CPPM user manual:

 

Resetting the Passwords to Factory Default
To reset Administrator passwords in Policy Manager to factory defaults, you can login to the CLI as the apprecovery
user. The password to log in as the apprecovery user is dynamically generated.
Perform the following steps to generate the recovery password:
1. Connect to the Policy Manager appliance via the front serial port (using any terminal program). See "Resetting the
Passwords to Factory Default" on page 26 for details.
2. Reboot the system. See the restart command.
3. After the system restarts, the following prompt is displayed for ten seconds:
Generate support keys? [y/n]:
Enter ‘y’ at the prompt. The system prompts you with the following choices:
Please select a support key generation option.
1) Generate password recovery key
2) Generate a support key
3) Generate password recovery and support keys
Enter the option or press any key to quit:
4. To generate the recovery key, select option 1.
5. To generate a support key and a recovery key and support, select option 3.
6. After the password recovery key is generated, email the key to Aruba technical support. A unique password will be
generated from the recovery key and emailed back to you.
7. Enter the following at the command prompt:
[apprecovery] app reset-passwd
*******************************************************
* WARNING: This command will reset the system account *
* passwords to factory default values *
*******************************************************
Are you sure you want to continue? [y/n]: y
INFO - Password changed on local node
INFO - System account passwords have been reset to
factory default values

Tim Cappalli | Aruba ClearPass TME
@timcappalli | ACMX #367 / ACCX #480 / ACEAP / CWSP
Occasional Contributor I
Posts: 6
Registered: ‎04-28-2014

Re: i installed clearpass PM and after changing the gui admin password m unable to login using that

[ Edited ]

is this different on a vm?

 

*looks like its the same*

 

So i need to contact support either way

 

Thank you. I'll just call

Guru Elite
Posts: 8,036
Registered: ‎09-08-2010

Re: i installed clearpass PM and after changing the gui admin password m unable to login using that

I believe for a VM you need to contact TAC.


Tim Cappalli | Aruba ClearPass TME
@timcappalli | ACMX #367 / ACCX #480 / ACEAP / CWSP
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