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Regular Contributor II
Posts: 219
Registered: ‎10-09-2009

iOS 7.x joining Guest SSID must Accept terms twice.

It was brought to my attention that when an iOS device (iPhone,iPad or iPod running iOS 7) connects they click the Accept button and then it appears a second time and they have to click Accept again. Android devices, Windows and Apple laptops works fine. Is there a setting on the Captive Portal that is causing this? I have looked at all the settings but I do not see anything that would cause the Acceptable Use Policy to appear twice.

Aruba
Posts: 1,377
Registered: ‎12-12-2011

Re: iOS 7.x joining Guest SSID must Accept terms twice.

If you are using Clearpass, we have added an iOS 7 CP bypass logic into the product.  Are you using Clearpass?  If so, does your URL include "landing.php" in the redirect?

Seth R. Fiermonti
Consulting Systems Engineer - ACCX, ACDX, ACMX
Email: seth@hpe.com
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Regular Contributor II
Posts: 219
Registered: ‎10-09-2009

Re: iOS 7.x joining Guest SSID must Accept terms twice.

No, we are not using ClearPass, just the controller based captive portal.

 

I don't know if ths could be an issue. We are running ArubaOS 6.1.3.5.

Aruba
Posts: 1,377
Registered: ‎12-12-2011

Re: iOS 7.x joining Guest SSID must Accept terms twice.

We added a bypass in a later code in the captive portal profile. Is it possible you could upgrade?
Seth R. Fiermonti
Consulting Systems Engineer - ACCX, ACDX, ACMX
Email: seth@hpe.com
-----
If you found my post helpful, please give kudos
Regular Contributor II
Posts: 219
Registered: ‎10-09-2009

Re: iOS 7.x joining Guest SSID must Accept terms twice.

It's hard to do an upgrade because this is a hospital. What code version? We are planning on upgrading when 6.3 series of code in in the General Availability to take advantage of the license pooling and pre-image load on the APs.

MVP
Posts: 1,111
Registered: ‎10-11-2011

Re: iOS 7.x joining Guest SSID must Accept terms twice.

You'll need 6.3.

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