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Forum to discuss Enterprise security using HPE Aruba Networking NAC solutions (ClearPass), Introspect, VIA, 360 Security Exchange, Extensions, and Policy Enforcement Firewall (PEF).
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iphone stuck in DENY role

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  • 1.  iphone stuck in DENY role

    Posted Feb 03, 2014 06:28 PM

    when I add iphone device mac address to xxxx-MACADDR  SSID CLI acknowledges it in the database  but the iphone cannot connect to internet even after getting IP address.....I tried adding an android same way same AP  and it connected lickety split 

    I turned oFF cellular....I forgot about this network.....no help

    weird thing to me is that when I connect to different SSID that requires a portal   it works fine

    should I just go home ? 

     



  • 2.  RE: iphone stuck in DENY role

    EMPLOYEE
    Posted Feb 03, 2014 06:43 PM

    Are you using mac authentication?  Did you put the mac address in the right format?  Use "aaa user delete <mac address>" to remove it from the user table and try again.



  • 3.  RE: iphone stuck in DENY role

    Posted Feb 03, 2014 06:46 PM
    Yes mac auth and I did try the aaa user delete several times and the iphone receives IP address in correct subnet etc but never advances beyond the Deny role...why would it work with the other authentications

    Paul Crea
    Network Engineer
    Los Angeles County Office of Education
    Technology Infrastructure Services
    Technology Services
    Office (562) 922-6669
    Fax (562) 922-8841


  • 4.  RE: iphone stuck in DENY role

    EMPLOYEE
    Posted Feb 03, 2014 06:48 PM

    Turn on client debugging:

     

    config t

    logging level debugging user-debug <mac of iphone>

    aaa user delete mac <mac of iphone>

     

    Try to connect and after you fail, type "show log user-debug 50" to see why the iPhone ends up in the Deny role.

     

     



  • 5.  RE: iphone stuck in DENY role

    Posted Feb 03, 2014 11:26 PM

    Also, run the following to identify why the iPhone is in the "Deny" role it is.

     

    show aaa state user x.x.x.x (IP of user in question)

     

    Look for the Role Derivation line:

     

    Name: chris, IP: 192.168.13.152, MAC: 40:0e:85:01:b5:69, Role: secure.user.all, ACL: 60/0, Age: 00:06:26
    Authentication: Yes, status: successful, method: 802.1x, protocol: EAP-PEAP, server: cppm-1.lab.net
    Authentication Servers: dot1x authserver: cppm-1.lab.net, mac authserver:
    Bandwidth = No Limit
    Bandwidth = No Limit
    Role Derivation: default for authentication type 802.1x
    VLAN Derivation: Default VLAN
    Idle timeout (global): 300 seconds, Age: 00:00:00
    Mobility state: Wireless, HA: Yes, Proxy ARP: No, Roaming: No Tunnel ID: 0 L3 Mob: 0
    ..........................