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Contributor II
Posts: 55
Registered: ‎08-14-2013

license.msg.errAuthCountExceed.Onboard

We are receiving the error license.msg.errAuthCountExceed.Onboard, we have removed certificates but the system still will not allow connections. Any way to get it to reset?

 

Thanks!

Guru Elite
Posts: 20,002
Registered: ‎03-29-2007

Re: license.msg.errAuthCountExceed.Onboard

Where are you seeing the error message?

Go to Administration> Server Manager> Licensing to see how many licenses are actually consumed.

 

 

Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Validated Reference Design Guides : http://community.arubanetworks.com/t5/Validated-Reference-Design/tkb-p/Aruba-VRDs
Contributor II
Posts: 55
Registered: ‎08-14-2013

Re: license.msg.errAuthCountExceed.Onboard

policy manager 500 total, 402 used

onboard 500 total 500 used

 

we deleted licenses down to 499 but the counts won't update until midnight at the earliest and we can't vpn in right now - not good for a global vpn solution.

Guru Elite
Posts: 20,002
Registered: ‎03-29-2007

Re: license.msg.errAuthCountExceed.Onboard

[ Edited ]

Did you revoke the certificate or did you delete the certificate?  Revoking the certificate does not change the license count. 

 

You should go to Home >> Onboard » Management and Control » Usage Usage to see the true licensing count.

Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Validated Reference Design Guides : http://community.arubanetworks.com/t5/Validated-Reference-Design/tkb-p/Aruba-VRDs
Contributor II
Posts: 55
Registered: ‎08-14-2013

Re: license.msg.errAuthCountExceed.Onboard

both, revoked, then deleted - or maybe they just deleted them today -they definetly are not out on the server any longer

Guru Elite
Posts: 20,002
Registered: ‎03-29-2007

Re: license.msg.errAuthCountExceed.Onboard

Maybe or definitely?  What does the licensing count page say?

 

Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Validated Reference Design Guides : http://community.arubanetworks.com/t5/Validated-Reference-Design/tkb-p/Aruba-VRDs
Contributor II
Posts: 55
Registered: ‎08-14-2013

Re: license.msg.errAuthCountExceed.Onboard

500/402

onboard 500/500

 

But I have 499 certificates

Guru Elite
Posts: 20,002
Registered: ‎03-29-2007

Re: license.msg.errAuthCountExceed.Onboard

Please contact TAC and see what they can do.  I am not aware of why you have that issue, but there must be an explanation or solution and that starts with TAC.

 

Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Validated Reference Design Guides : http://community.arubanetworks.com/t5/Validated-Reference-Design/tkb-p/Aruba-VRDs
Contributor II
Posts: 55
Registered: ‎08-14-2013

Re: license.msg.errAuthCountExceed.Onboard

Thank you Colin - I'm on the phone with them now - just wanted to see if anybody out there had seen anything similar - I have them stumped on to why this is not working.

 

Thanks again - you are awesome!!

Aruba
Posts: 1,526
Registered: ‎06-12-2012

Re: license.msg.errAuthCountExceed.Onboard

The lic count should update at the cron job at night. I'll double check with engineering
Thank You,
Troy

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