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Forum to discuss Enterprise security using HPE Aruba Networking NAC solutions (ClearPass), Introspect, VIA, 360 Security Exchange, Extensions, and Policy Enforcement Firewall (PEF).
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lost connectivity some android devices

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  • 1.  lost connectivity some android devices

    Posted Apr 08, 2016 01:33 PM

    Hi Guys,

     

    For some reason some android devices loose connectivity to the wlan ssid and we have to forget the network and add again.

     

    How can we check why does android loose connection?

     

    All other devices work fine

     

    We have:

     

    Aruba Controller 7005

    AP's 105

     

    hide ssid

    802.1x with mac authentication

    time range for the night

     

    Regards

     



  • 2.  RE: lost connectivity some android devices

    EMPLOYEE
    Posted Apr 08, 2016 01:35 PM

    Try doing a user-debug for one or two of those clients to see why it happens.  What is doing the mac authentication?



  • 3.  RE: lost connectivity some android devices

    Posted Apr 08, 2016 01:44 PM

    Hi,

     

    strange that this only happens with one or two devices android. Other android devices run fine..

     

    The mac-auth is done on aruba controller.  I have created the mac's  in internal database..



  • 4.  RE: lost connectivity some android devices

    EMPLOYEE
    Posted Apr 08, 2016 02:32 PM

    Use the command:  show ap client trail-info

     

    to find out why the client was roaming/disconnected, etc.



  • 5.  RE: lost connectivity some android devices

    Posted Apr 22, 2016 01:50 PM

    Hi

     

    I found that if the user forgets the wlan profile it could connect.

     

    But when comes to the office in the other day , he could not connect..

     

    It's 802.1x with mac auth and ssid broadcast disable..

     

    Regards



  • 6.  RE: lost connectivity some android devices

    Posted Apr 28, 2016 07:30 AM

    still working on this to see why..