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Regular Contributor II
Posts: 202
Registered: ‎01-30-2013

lost connectivity some android devices

Hi Guys,

 

For some reason some android devices loose connectivity to the wlan ssid and we have to forget the network and add again.

 

How can we check why does android loose connection?

 

All other devices work fine

 

We have:

 

Aruba Controller 7005

AP's 105

 

hide ssid

802.1x with mac authentication

time range for the night

 

Regards

 

Guru Elite
Posts: 21,281
Registered: ‎03-29-2007

Re: lost connectivity some android devices

Try doing a user-debug for one or two of those clients to see why it happens.  What is doing the mac authentication?



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Regular Contributor II
Posts: 202
Registered: ‎01-30-2013

Re: lost connectivity some android devices

Hi,

 

strange that this only happens with one or two devices android. Other android devices run fine..

 

The mac-auth is done on aruba controller.  I have created the mac's  in internal database..

Guru Elite
Posts: 21,281
Registered: ‎03-29-2007

Re: lost connectivity some android devices

Use the command:  show ap client trail-info

 

to find out why the client was roaming/disconnected, etc.



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Regular Contributor II
Posts: 202
Registered: ‎01-30-2013

Re: lost connectivity some android devices

Hi

 

I found that if the user forgets the wlan profile it could connect.

 

But when comes to the office in the other day , he could not connect..

 

It's 802.1x with mac auth and ssid broadcast disable..

 

Regards

Regular Contributor II
Posts: 202
Registered: ‎01-30-2013

Re: lost connectivity some android devices

still working on this to see why..

 

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