Security

Reply
Contributor II
Posts: 64
Registered: ‎01-25-2013

replacing controller breaks authentication

Hi,

 

setup : controller 650 authenticates using Clearpass 6.3.0.60537.  Everything works perfectly.

 

Now :

 

1. backup config

2. get a new controller 650

3. restore config

4. bring controller up (same settings as previous controller thus)

 

Now authentication fails (we get web authentication fails after using the guest portal).  Is there something cached or saved in Clearpass regarding the controller device (something based on the mac address)?  Only thing i haven't tried is rebooting Clearpass or removing/adding the controller device back in Clearpass.

 

5. activate original controller back -> authentication works again...

Guru Elite
Posts: 20,426
Registered: ‎03-29-2007

Re: replacing controller breaks authentication

pnobels,

 

I would look at Monitoring> Event Viewer in ClearPass to see if CPPM is not getting radius traffic from the ip address that it expects.



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Guru Elite
Posts: 8,053
Registered: ‎09-08-2010

Re: replacing controller breaks authentication

Are you using the same IP addresses on the new controller?






Sent from Windows Mail

Tim Cappalli | Aruba ClearPass TME
@timcappalli | ACMX #367 / ACCX #480 / ACEAP / CWSP
Aruba
Posts: 1,536
Registered: ‎06-12-2012

Re: replacing controller breaks authentication

Nothing is cached. It's all based on the Nas ip, name or SSID

Double check your password on the radius settings on the controller.

Look in the event viewer of CPPM to see if there are any errors.
Thank You,
Troy

--Give Kudos: found something helpful, important, or cool? Click Kudos Star in a post.

--Problem Solved? Click "Accepted Solution" in a post.
Contributor II
Posts: 64
Registered: ‎01-25-2013

Re: replacing controller breaks authentication

can't see anything unusaul in there. I can see the request coming in
access tracker, with the expected ip...

--

Kind regards,

Peter Nobels

*Peter Nobels* | System Engineer Business Information Systems & Solutions
(BISS)
T +32 3 250 56 41 | M +32 470 89 26 54 | nobels.peter@deme.be
*DEME nv | Dredging, Environmental & Marine Engineering*
Contributor II
Posts: 64
Registered: ‎01-25-2013

Re: replacing controller breaks authentication

No, other IP. Haven't been able to perform any further testing. My
collegue had to return the controller.

--

Kind regards,

Peter Nobels

*Peter Nobels* | System Engineer Business Information Systems & Solutions
(BISS)
T +32 3 250 56 41 | M +32 470 89 26 54 | nobels.peter@deme.be
*DEME nv | Dredging, Environmental & Marine Engineering*
Guru Elite
Posts: 20,426
Registered: ‎03-29-2007

Re: replacing controller breaks authentication

Problem solved :)



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Search Airheads
Showing results for 
Search instead for 
Did you mean: