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Occasional Contributor I
Posts: 6
Registered: ‎07-03-2012

tips-checkup-service seems to be hanging on startup

Brand new ClearPass Policy Manager 6.0 appliance. Powered up, connected console cable, saw the startup....the gets to "tips checkup-service: [OK]" and hangs...have left it for thirty minutes now and it has not moved on....any ideas?

 

Just want to get the basic config on there.

Aruba
Posts: 1,536
Registered: ‎06-12-2012

Re: tips-checkup-service seems to be hanging on startup

Paul,

 

Are you still having an issue.

 

One thing to remember is the first boot will always take 20-30 min to prepare the drives.

Thank You,
Troy

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Occasional Contributor I
Posts: 6
Registered: ‎07-03-2012

Re: tips-checkup-service seems to be hanging on startup

Been 16 hours now and no movement...

Aruba
Posts: 1,536
Registered: ‎06-12-2012

Re: tips-checkup-service seems to be hanging on startup

Ive done a quite a few hardware installs have never seen it hang like that. 

 

Is there a way that you can take a screen shot of the page its sitting on. 

 

Please open a TAC case. 

Thank You,
Troy

--Give Kudos: found something helpful, important, or cool? Click Kudos Star in a post.

--Problem Solved? Click "Accepted Solution" in a post.
Occasional Contributor I
Posts: 6
Registered: ‎07-03-2012

Re: tips-checkup-service seems to be hanging on startup

All resolved now - we wired up a keyboard and screen to the box and managed to get signed in. The install manual says wire up a console connection to a terminal and the device will be ready for configuration and you should get a login prompt - didn't get that on the console, but did on the connected screen.

 

Thanks for the help....

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