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Occasional Contributor II

upgrade from 6.5.6.81675 to 6.6.0 failed

Hello,

 

i'm trying to upgrade ClearPass CP-VA-25K to 6.6.0 from 6.5.6.81675, and after a while during the process of upgrading it shows a "restore failed" error, resulting in a migrated ClearPass without the original configuration. I've tried a couple of times in a maintenance window  giving the same result and, with so little time to make a good diagnosis, that's why i'm checking if there's something i'm not aware of that could be disrupting the migration.

I've disabled backup during the process,  just ClearPass alone running...

 

Does anybody did the same upgrade in the same scenario???

Any clue what could be behind this restore failed error?? 

it seems  to be not scarce of disk or resources, but don't know what's going on during the migration process and how to get useful detailed info of the progress...

 

Thank you very much in advance,

Javier

Guru Elite

Re: upgrade from 6.5.6.81675 to 6.6.0 failed

Please open a TAC case.


Tim Cappalli | Aruba Security TME
@timcappalli | timcappalli.me | ACMX #367 / ACCX #480
Occasional Contributor II

Re: upgrade from 6.5.6.81675 to 6.6.0 failed

Thank you, Tim.

i've opened a case, they will try to load a backup and see what happens.

Thank you again,

Javier. 

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