Technology Blog

Support + Community = Gold

by on ‎10-09-2014 06:35 PM - last edited on ‎10-09-2014 06:38 PM by Chief Airhead Chief Airhead

Hello all,

 

Thank you for your support and helpful feedback as we integrate Support features into the Community--as many of you have told us, it's long overdue!

 

While we have more work to do, we now have a much more enriched experience for our users--and we want to know what you think. 

 

Support features integrated into Community include:

We've gotten very positive feedback on our Knowledge base articles. Our current categories for KB articles include:

 

And finally, we are thrilled by the release of the Aruba Solution Exchange. I urge you to check out this completely free and customizable repository for common Aruba configurations. Check it out...and add your own!

 

Next up: this month we plan on rolling out a new Live Chat feature, staffed by our Welcome Center team members. This will be primarily for non-technical questions and will allow you to get quick answers instantly. 

 

Questions? Feedback? KUDOS?! Please let us know and as always, thank you for being an Aruba customer and a member of this community.

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