Unified Wired & Wireless Access

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Occasional Contributor I
adamgreen
Posts: 6
Registered: ‎01-06-2011

Unable to SSH after installing PEFNG license

Hello All,

 

After using and commissioning Aruba boxes for some time now I have today encountered a new problem for the first time.  A quick search of these forums and the Internet reveals no instant answer.

 

The scenario is that I unbox a new controller, complete the setup wizard then apply IP settings so I can access the device through SSH over our staging network.  This works fine, as expected.  The problem comes in the next step of the commissioning process where I add the license - once the PEFNG license is installed, I can no longer SSH to the box.  Indeed, the GUI is broken too.

 

This is on 3400 controllers with OS 5.0.4.0.

 

I expect it is a trivial aspect of the config we are using the new PEFNG licenses and 5.0.4.0  for the first time.

 

Has anyone else come across this or know how to resolve the issue?

 

Regards

 

 

 

 

 

 

Moderator
cjoseph
Posts: 12,180
Registered: ‎03-29-2007

Re: Unable to SSH after installing PEFNG license

Did you reboot after you added the license?

 

Make sure the port you are coming in on is trusted.

 

Colin Joseph
Aruba Customer Engineering
Occasional Contributor I
adamgreen
Posts: 6
Registered: ‎01-06-2011

Re: Unable to SSH after installing PEFNG license

Hi -  yes, the device has been rebooted several time - as it took a while to work out it was the PEFNG lisence causing the issue.

 

All vlans are trusted on all ports, to be on the (not) safe side.

 

I've also tried data path in as VLAN 1, not vlan 1, untagged and tagged... this seems to make no difference.  I have a bunch of these devices all manifesting the same behaviour.

 

Surely it's something frustratingly simple?  (yes, I've raised a TAC - #1279848)

 

Thanks for your help

A

 

Moderator
cjoseph
Posts: 12,180
Registered: ‎03-29-2007

Re: Unable to SSH after installing PEFNG license

Did you try consoling into the device?  Can you you ping your default gateway when you do that.?

 

 

Colin Joseph
Aruba Customer Engineering
Occasional Contributor I
adamgreen
Posts: 6
Registered: ‎01-06-2011

Re: Unable to SSH after installing PEFNG license

yep - console works fine, so I can ping:

 

from controler to default gateway

from laptop to controller

from core switches to controller and back

 

There have been no changes ot this network for some time.

 

Thanks again

 

Moderator
cjoseph
Posts: 12,180
Registered: ‎03-29-2007

Re: Unable to SSH after installing PEFNG license

Does the cotroller have any port channels?

 

Colin Joseph
Aruba Customer Engineering
Occasional Contributor I
adamgreen
Posts: 6
Registered: ‎01-06-2011

Re: Unable to SSH after installing PEFNG license

I don't believe so, - I haven't configured any.  What's a good command to check?

 

A

Moderator
cjoseph
Posts: 12,180
Registered: ‎03-29-2007

Re: Unable to SSH after installing PEFNG license


adamgreen wrote:

I don't believe so, - I haven't configured any.  What's a good command to check?

 

A


If you have not configured any, you don't have any.  Please continue to work with support, since a reboot didn't fix it.

 

 

Colin Joseph
Aruba Customer Engineering
Aruba Employee
vkumaar
Posts: 129
Registered: ‎11-25-2009

Re: Unable to SSH after installing PEFNG license

can you try the following commands,

 

show user  |  in  <ip address of device from where you are trying to SSH>

show datapath session table <ip address of device from where you are trying to SSH>

Vinod Kumaar AVM ACMX#138
Sr. Network Engineer\
Customer Advocacy | Aruba Networks Inc.

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Aruba Employee
aalap22
Posts: 89
Registered: ‎12-02-2011

Re: Unable to SSH after installing PEFNG license

Can you also run "show ip access-list validuser" and paste the output here?

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