08-17-2009 05:00 AM
Has anyone come accross the problem of spectralink wi-fi phones connected to an Aruba 4504 controller with VSM installed not charging when powered on and in charging cradle due to associating with AP ? .
We have a number of handsets that when you place them in the charger they do not always charge the reason we have been given is that the phones won't charge because they are connecting to AP's:eek:
08-18-2009 08:22 AM
Polycom/Spectralink say if the phone experiences an error and loses connectivity with the WLAN then the handset may not charge whilst in the charger!
can't find a definitive answer to this one.
If you want one of these phones to guarantee charge then you have to power it of whilst in the cradle then it starts charging:confused:
12-01-2009 05:07 AM
01-22-2010 09:10 AM
We upgraded to the latest firmware internally recently and our Spectralink 8030 phones now have an audible "beep" when they are placed in the cradle to confirm charging. They did not have that before. We are using the SIP firmware btw; I don't know if that would make a difference.
Aruba Customer Engineering
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04-14-2010 08:51 AM
Polycom/Spectralink has admitted a design flaw. They have changed the physical structures of the devices to help with charging issues. The production run began around October of 2009 (information from a Polycom source).
We're still seeing the issue even with the newer cradles. Things are better but not up to par IMHO. A small piece of paper on the back of the cradle can help reposition the phone to make better physical contact.
Also, you can take a pencil eraser to the contacts to clean them... from Polycom sources. :)