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Occasional Contributor II

active call - always

Hello i've started monitoring the number of calls done and the active calls done
with snmp.
But i realized that there is always an active call on my system. I rebooted the controller to try to get rid of it but it appears again after some hours and gets there.
I've checked and there isn't any phone used when this inidicates 1 active call.

This is not only by snmp this is also shown on voice status panel on aruba control site. Even in the night.

Anybody knows how can i get rid of this "active" phantom call?
Guru Elite

Re: active call - always

What version of ArubaOS is this and what is the voice protocol that it says is in use?


Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Occasional Contributor II

Re: active call - always

This is the thing, in the active calls there isn't any call on any protocol.
But on the system wide voice call counters there is a active call.

My arubaOS is

ArubaOS 3.4.2.3 (Digitally Signed - Production Build)


Active Calls Graph

Protocol Count
SIP 0
SCCP 0
SVP 0
Vocera 0
NOE 0
H323 0
APs Graph

CAC State Count
Call Handover Reservation Threshold Reached 0
Peak Capacity Reached 0
OK 38

System Wide Voice Call Counters Graph

Call Status Count
Total 557
Call Originated 438
Call Terminated 119
Active 1
Success 323
Failed 230
Blocked 0
Aborted 3
VoIP Clients Graph

Client State Count
Registered(Idle) 16
Registered(In-Call) 0
Unregistered 0
Challenged 1
Unknown 0

Call Quality Graph

Band (R-Value) Count
Red (<60) 0
Yellow (60-80) 2
Green (>80) 19
N/A 271
CAC counters and statistics Graph

Name Value
Dropped SIP INVITE 0
Sent SIP status 480 0
Sent SIP status 486 0
Sent SIP status 503 0

TSPEC Enforcement statistics Graph

Name value
TSPEC ADDTS Request 0
TSPEC accepted 0
TSPEC denied due to CAC 0
TSPEC enforcement timer events 0
Calls established within enforcement period 0
TSPEC deleted after enforcement period 0
Guru Elite

Re: active call - always

Please open a TAC case, so you can get this looked at in detail. It is not obvious what would cause 1 call to be reflected like that.


Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

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