Wired Intelligent Edge (Campus Switching and Routing)

Copying crash files for Management and Interface module

MVP
MVP
Q:

How to collect crash logs for Interface or Management Module on Aruba HPE switches?



A:

When a ArubaHPE switch crashes, five files relating to the crash; core-dump, crash-data, crash-log, fdr-log, and event-log are created and should be copied for review. All five files (core-dump, crash-data, crash-log, fdr-log, and event-log) should be copied to a destination specified under a directory by file name. Executing "show boot-history" will show the type of Module(Management/Interface) that had crashed and its corresponding member ID. Below example shows how to copy the crash files to a destination folder for review. 

 

Example 1:

 

----------------------------------------------------------------------------
           MM:Management Module, IM: Interface Module     
----------------------------------------------------------------------------
TimeStamp         Type       Core Dump File Name         Build Version
----------------- -------- ---------------------------- -----------------
01-01-90 02:15:51 MM        M_00000000_SG66FLZK9Y.cor       WB.16.05.0004

Example 1 shows Management Module(MM) crash. 

 

Example 2:

 

---------------------------------------------------------------------------- 
           MM:Management Module, IM: Interface Module     
---------------------------------------------------------------------------- 
TimeStamp         Type Member Core Dump File Name     Role      Build Version 
----------------- ---- ------ ----------------------  --------  ----------- 
05-01-18 11:26:08 IM    1     I_2_SG56G493L5-C.cor    commander KB.16.05.0007 
01-17-90 10:36:29 IM    2     I_2_SG55G4936F-C.cor    standby   KB.16.01.0007 

Example 2 shows Interface Module(IM) crash on Member 1 and 2.

 

These crash files can be copied to one of the destination below. In this example, USB has been used as a destination to copy the files out of the flash.

  • SFTP
  • TFTP
  • xmodem
  • USB

 

Copying Management Module crash to USB:

 

----------------------------------------------------------------------------------------
           MM:Management Module, IM: Interface Module     
----------------------------------------------------------------------------------------
TimeStamp         Type Member  Core Dump File Name            Role        Build Version
----------------------------------------------------------------------------------------
02-06-18 16:05:23 MM   4       M_0001f403_SG76GYZ06K.cor      Member    KB.16.04.0009
Aruba-HPE# copy crash-files member <ID> <Module Type> <USB/TFTP/SFTP/XMODEM> <destination folder>
Aruba-HPE# copy crash-files member 4 management usb CrashFolder

Copying to USB device.

000M 
000M 
000M The event-log file is copied. 
000M The fdr-log file is copied. 
000M The crash-log file is copied. 
000M 
000M The crash-data file is copied. 
Version history
Revision #:
1 of 1
Last update:
‎06-22-2018 11:13 AM
Updated by:
 
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