Wireless Access

Hi,

i have around 400s APs in one site, one outdoor AP-275 is not broadcasting any SSID. other APs on the same ap-group are broadcasting fine and there is no specific AP configuration. any input what might gone wrong? here is what i have checked:

other outdoor ap with the same ap-group broadcasting fine (PA-GRASSLAWNEW-test the one at the bottom is the one having issue)
(Aruba7210) #show ap active | include 275
PA-Lagoon2         PADMALEGIAN_OUTDOOR  16.0.2.105  5            AP:HT:11/15/20       0            AP:VHT:157/18/20     275      Ea     1d:23h:55m:23s    N/A
PA-POOL 2            PADMALEGIAN_OUTDOOR  16.0.3.154  6            AP:HT:11/15/20       1            AP:VHT:153/18/20     275      Ea     1d:23h:54m:7s    N/A
PA-NS                PADMALEGIAN_OUTDOOR  16.0.0.248  5            AP:HT:1/18/20        1            AP:VHT:153/18/20     275      Ea     1d:23h:55m:23s   N/A
PA-POOL INFINITY    PADMALEGIAN_OUTDOOR  16.0.2.115  28           AP:HT:11/18/20       8            AP:VHT:161/18/20     275      Ea     1d:23h:55m:24s    N/A
PA-POOL1               PADMALEGIAN_OUTDOOR  16.0.3.153  4            AP:HT:11/18/20       0            AP:VHT:153/18/20     275      Ea     1d:23h:54m:9s    N/A
PA-LAGOONFAMILY        PADMALEGIAN_OUTDOOR  16.0.2.40   11           AP:HT:11/18/20       0            AP:VHT:161/18/20     275      Ea     1d:23h:55m:21s   N/A
PA-Lagoon3           PADMALEGIAN_OUTDOOR  16.0.2.47   2            AP:HT:11/15/20       0            AP:VHT:161/15/20     275      Ea     1d:23h:55m:24s   N/A
PA-Lagoon1           PADMALEGIAN_OUTDOOR  16.0.0.164  5            AP:HT:6/18/20        1            AP:VHT:161/15/20     275      Ea     1d:23h:55m:26s   N/A
PA-GRASSLAWNEW-test  PADMALEGIAN_OUTDOOR  16.0.2.99   0                                 0                                 275      E      6m:41s           N/A

show ap showing the AP's radios are off
(Aruba7210) #show ap active | include PA-GRASSLAWNEW-test
PA-GRASSLAWNEW-test  PADMALEGIAN_OUTDOOR  16.0.2.99   0                                 0                                 275      E      6m:41s           N/A

bss table is empty

(Aruba7210) #show ap bss-table ap-name PA-GRASSLAWNEW

fm (forward mode): T-Tunnel, S-Split, D-Decrypt Tunnel, B-Bridge (s-standard, p-persistent, b-backup, a-always), n-anyspot

Aruba AP BSS Table
------------------
bss  ess  port  ip  phy  type  ch/EIRP/max-EIRP  cur-cl  ap name  in-t(s)  tot-t  mtu  acl-state  acl  fm
---  ---  ----  --  ---  ----  ----------------  ------  -------  -------  -----  ---  ---------  ---  --

Channel followed by "*" indicates channel selected due to unsupported configured channel.
"Spectrum" followed by "^" indicates Local Spectrum Override in effect.

Num APs:0
Num Associations:0

debug received-config shows blank

(Aruba7210) #show ap debug received-config ap-name PA-GRASSLAWNEW-test

radio profile is enabled and set to ap-mode

(Aruba7210) #show rf dot11g-radio-profile OUTDOOR

802.11g radio profile "OUTDOOR"
-------------------------------
Parameter                                      Value
---------                                      -----
Radio enable                                   Enabled
Mode                                           ap-mode

should i conclude if this is a hardware problem?

You should open a TAC case so that they can obtain the tech support.  That would be a good start.

yeah i already opened a TAC case but hoping to get a quicker solution from here.

Type "show ap debug driver-log ap-name <name of ap>"

That might give you a clue.

Just check the AP275 is permitted in your regulatory domain, you can use the command below. This example is using GB and AP275

(Aruba620) #show ap  allowed-channels country-code GB ap-type 275

Hi Colin,

my customer already went home, will try that tomorrow.

Hi Zalion,

that's why i checked other similar APs first.

Hi Ricky,

Please check the output for :

(Aruba) #show ap debug system-status ap-name <name of AP>  | begin Power

This is justo make sure AP is not running on low power due to which the radios might be disabled.