Wireless Access

last person joined: 19 hours ago 

Access network design for branch, remote, outdoor, and campus locations with HPE Aruba Networking access points and mobility controllers.
Back to discussions
Expand all | Collapse all

3400 MySQL error in GUI

This thread has been viewed 1 times

  • 1.  3400 MySQL error in GUI

    Posted Jan 19, 2014 02:46 AM
    Hi all

    After a normal reboot of a 3400 controller running versio 6.3.1.1 (I think, might be .2), received the follow error for the GUI:
    <aruba>
    <status>Error</status>
    <reason>
    Can't update a new session: 7670f9ce-b09d-4def-8eda-95a845c6d9e5, MySQL server has gone away
    </reason>
    </aruba>

    Has anybody else seen this?

    Tried another reboot and no change, cli seems to be working fine however

    Thanks!
    Lirria
    #3400


  • 2.  RE: 3400 MySQL error in GUI

    EMPLOYEE
    Posted Jan 19, 2014 05:46 AM

    What happened before that "Normal" reboot?

     



  • 3.  RE: 3400 MySQL error in GUI

    Posted Jan 19, 2014 10:11 AM
    The clearpass server had a new update applied, nothing changed on the 3400, that's why I'm a bit confused, no updates , new code, etc. It has been running fine for the last month.

    Lirria


  • 4.  RE: 3400 MySQL error in GUI

    EMPLOYEE
    Posted Jan 19, 2014 10:17 AM

    What was the reason for the controller reboot?  Was there a code upgrade?  A problem?

     



  • 5.  RE: 3400 MySQL error in GUI

    Posted Jan 19, 2014 10:23 AM
    We reboot all systems monthly, the aps for some reason seem to run a bit better if we do.


  • 6.  RE: 3400 MySQL error in GUI

    Posted Jan 19, 2014 10:28 AM
    Hmm ok there is one thing, the cpm VM was moved from VMware 4.1 to 5.5, but that's it.


  • 7.  RE: 3400 MySQL error in GUI

    EMPLOYEE
    Posted Jan 19, 2014 10:29 AM
    You should probably open a support case, then. There is something that is missing here.


  • 8.  RE: 3400 MySQL error in GUI

    Posted Jan 19, 2014 10:31 AM
    I figured, and just did. :)

    It was humorous to have it ask if I had looked at the forums for an answer in my own post.

    Thanks!


  • 9.  RE: 3400 MySQL error in GUI

    EMPLOYEE
    Posted Jan 19, 2014 10:33 AM

    Please do not mark this as solved, because we still do not know why you have the SQL error in the GUI.



  • 10.  RE: 3400 MySQL error in GUI

    Posted Jan 19, 2014 10:51 AM
    Makes sense, I'll post when we find the solution.

    Thanks!


  • 11.  RE: 3400 MySQL error in GUI
    Best Answer

    Posted Mar 10, 2014 11:36 AM

    Sorry for the delay on this resolution - things have been crazy here.

     

    So the problem turned out to be the temp space was full on the controller - not sure why - but that's what caused the problem. It took the engineer logging into their special level of access to delete the files from the system - not fun - but once the temp space was available again the system started responding correctly.

     

    Lirra