3400 MySQL error in GUI

[gerri.urban@re…]

Hi all

After a normal reboot of a 3400 controller running versio 6.3.1.1 (I think, might be .2), received the follow error for the GUI:
<aruba>
<status>Error</status>
<reason>
Can't update a new session: 7670f9ce-b09d-4def-8eda-95a845c6d9e5, MySQL server has gone away
</reason>
</aruba>

Has anybody else seen this?

Tried another reboot and no change, cli seems to be working fine however

Thanks!
Lirria

[cjoseph]

What happened before that "Normal" reboot?

[gerri.urban@re…]

The clearpass server had a new update applied, nothing changed on the 3400, that's why I'm a bit confused, no updates , new code, etc. It has been running fine for the last month.

Lirria

[cjoseph]

What was the reason for the controller reboot?  Was there a code upgrade?  A problem?

[gerri.urban@re…]

We reboot all systems monthly, the aps for some reason seem to run a bit better if we do.

[gerri.urban@re…]

Hmm ok there is one thing, the cpm VM was moved from VMware 4.1 to 5.5, but that's it.

[cjoseph]

You should probably open a support case, then. There is something that is missing here.

[gerri.urban@re…]

I figured, and just did. :)

It was humorous to have it ask if I had looked at the forums for an answer in my own post.

Thanks!

[cjoseph]

Please do not mark this as solved, because we still do not know why you have the SQL error in the GUI.

[Lirria]

Makes sense, I'll post when we find the solution.

Thanks!