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Contributor II
Posts: 55
Registered: ‎08-14-2013

3400 MySQL error in GUI

Hi all

After a normal reboot of a 3400 controller running versio 6.3.1.1 (I think, might be .2), received the follow error for the GUI:
<aruba>
<status>Error</status>
<reason>
Can't update a new session: 7670f9ce-b09d-4def-8eda-95a845c6d9e5, MySQL server has gone away
</reason>
</aruba>

Has anybody else seen this?

Tried another reboot and no change, cli seems to be working fine however

Thanks!
Lirria
Guru Elite
Posts: 20,799
Registered: ‎03-29-2007

Re: 3400 MySQL error in GUI

What happened before that "Normal" reboot?

 



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Contributor II
Posts: 55
Registered: ‎08-14-2013

Re: 3400 MySQL error in GUI

The clearpass server had a new update applied, nothing changed on the 3400, that's why I'm a bit confused, no updates , new code, etc. It has been running fine for the last month.

Lirria
Guru Elite
Posts: 20,799
Registered: ‎03-29-2007

Re: 3400 MySQL error in GUI

What was the reason for the controller reboot?  Was there a code upgrade?  A problem?

 



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Contributor II
Posts: 55
Registered: ‎08-14-2013

Re: 3400 MySQL error in GUI

We reboot all systems monthly, the aps for some reason seem to run a bit better if we do.
Contributor II
Posts: 55
Registered: ‎08-14-2013

Re: 3400 MySQL error in GUI

[ Edited ]
Hmm ok there is one thing, the cpm VM was moved from VMware 4.1 to 5.5, but that's it.
Guru Elite
Posts: 20,799
Registered: ‎03-29-2007

Re: 3400 MySQL error in GUI

You should probably open a support case, then. There is something that is missing here.


Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Contributor II
Posts: 55
Registered: ‎08-14-2013

Re: 3400 MySQL error in GUI

I figured, and just did. :)

It was humorous to have it ask if I had looked at the forums for an answer in my own post.

Thanks!
Guru Elite
Posts: 20,799
Registered: ‎03-29-2007

Re: 3400 MySQL error in GUI

Please do not mark this as solved, because we still do not know why you have the SQL error in the GUI.



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Frequent Contributor II
Posts: 169
Registered: ‎11-18-2011

Re: 3400 MySQL error in GUI

Makes sense, I'll post when we find the solution.

Thanks!
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