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Access network design for branch, remote, outdoor, and campus locations with HPE Aruba Networking access points and mobility controllers.
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6.1.3.10 - Mac Laptops struggle to bring up Captive portal

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  • 1.  6.1.3.10 - Mac Laptops struggle to bring up Captive portal

    EMPLOYEE
    Posted Nov 20, 2013 05:57 AM

    Hi,

     

    I have a customer report that on their Guest network, Macbook Pro and Air are struggling to bring up the captive portal.  iPad and iPhone are not affected or any other device type.

     

    They get an ip in the correct range, but often it won't bring the portal up.  Apparently after deleting the profile several times and reconfiguring, it will work.  When they connect to another company's guest network (non Aruba), it shows that portal straight away.

     

    Has anyone else experienced these issues with this version?  Anything in particular with regards to Macbooks that I should be aware of?

     

    I asked the customer to put 1.1.1.1 in the browser and it still didn't come up, so not sure what to suggest to them.

     

    Thanks



  • 2.  RE: 6.1.3.10 - Mac Laptops struggle to bring up Captive portal

    EMPLOYEE
    Posted Nov 20, 2013 06:50 AM

    What profile are they deleting?  There isn't anything necissarily that is known about OS X.  More info is needed here.



  • 3.  RE: 6.1.3.10 - Mac Laptops struggle to bring up Captive portal

    EMPLOYEE
    Posted Nov 20, 2013 06:58 AM

    Here is what they've said

     

    "I have an issue whereby mac users really struggle to get connected to our guest wireless network. It takes numerous reboots, turning off and on the airport on their device, deleting the certificate from keychain access before it will finally automatically display the login portal.  From what I have seen it happens on various different versions of Mac OS."

     

    I'm still waiting for more info from them, but unfortunately troubleshooting will be limited.



  • 4.  RE: 6.1.3.10 - Mac Laptops struggle to bring up Captive portal

    EMPLOYEE
    Posted Nov 20, 2013 06:59 AM

    Can you use http for the redirect vs https?



  • 5.  RE: 6.1.3.10 - Mac Laptops struggle to bring up Captive portal

    EMPLOYEE
    Posted Nov 20, 2013 09:21 AM

    If you are using SSL, are you allowing OCSP requests through in your initial role?



  • 6.  RE: 6.1.3.10 - Mac Laptops struggle to bring up Captive portal

    Posted Nov 20, 2013 09:28 AM

    have you tried this?

    https://arubanetworkskb.secure.force.com/pkb/articles/HowTo/R-1680

     

    Cheers

    Carlos



  • 7.  RE: 6.1.3.10 - Mac Laptops struggle to bring up Captive portal

    EMPLOYEE
    Posted Nov 20, 2013 09:34 AM

    excellent suggestions guys.  I will report back once the issue is resolved.



  • 8.  RE: 6.1.3.10 - Mac Laptops struggle to bring up Captive portal

    Posted Dec 18, 2013 10:49 AM

    This tech-tip https://arubanetworkskb.secure.force.com/pkb/articles/HowTo/R-1680 seems to be for IOS devices. is the same applicable for MAC OS X as well?



  • 9.  RE: 6.1.3.10 - Mac Laptops struggle to bring up Captive portal

    EMPLOYEE
    Posted Dec 18, 2013 10:51 AM

    The customer has put the acl in and everything is fine now.

     

    But will be broken soon once iOS 7 devices start showing up.



  • 10.  RE: 6.1.3.10 - Mac Laptops struggle to bring up Captive portal

    Posted Jan 21, 2014 08:31 AM

    If you have support you can upgrade to 6.3.1 which is having an option to bypass Apple CNA under the Captive Portal Profile settings now which i think works with all iOSs.



  • 11.  RE: 6.1.3.10 - Mac Laptops struggle to bring up Captive portal

    EMPLOYEE
    Posted Jan 21, 2014 08:57 AM

    Can't upgrade to 6.3, but i got the customer to put in *apple.com into the whitelist and this has resolved I believe.

     

     



  • 12.  RE: 6.1.3.10 - Mac Laptops struggle to bring up Captive portal

    Posted Jan 21, 2014 09:01 AM
    iOS 7 checks for sites other than apple.com
    I have a list of some of the websites it checks for if u want.


  • 13.  RE: 6.1.3.10 - Mac Laptops struggle to bring up Captive portal

    EMPLOYEE
    Posted Jan 21, 2014 09:03 AM

    Yeah, I'm aware of that, but they can't upgrade right now cause it is a non-XM 3200 controller.

     

    Can you list those sites please in here for others to see as well please?



  • 14.  RE: 6.1.3.10 - Mac Laptops struggle to bring up Captive portal

    Posted Jan 21, 2014 09:14 AM

    Below are the ones i'm using with HP controllers to solve this and they work perfectly, 

     

     www.ibook.info

    www.itools.info
    www.airport.us
    www.thinkdifferent.us
    captive.apple.com
    www.appleiphonecell.com

     

     

    If you browse any of these website  you will only get "sucess"  in the page :) apple's way lol