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Aruba
Posts: 1,290
Registered: ‎08-29-2007

6.1.3.10 - Mac Laptops struggle to bring up Captive portal

Hi,

 

I have a customer report that on their Guest network, Macbook Pro and Air are struggling to bring up the captive portal.  iPad and iPhone are not affected or any other device type.

 

They get an ip in the correct range, but often it won't bring the portal up.  Apparently after deleting the profile several times and reconfiguring, it will work.  When they connect to another company's guest network (non Aruba), it shows that portal straight away.

 

Has anyone else experienced these issues with this version?  Anything in particular with regards to Macbooks that I should be aware of?

 

I asked the customer to put 1.1.1.1 in the browser and it still didn't come up, so not sure what to suggest to them.

 

Thanks


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ACCP, ACMP, ACMX #294
mclarke@arubanetworks.com
Aruba
Posts: 1,377
Registered: ‎12-12-2011

Re: 6.1.3.10 - Mac Laptops struggle to bring up Captive portal

What profile are they deleting?  There isn't anything necissarily that is known about OS X.  More info is needed here.

Seth R. Fiermonti
Consulting Systems Engineer - ACCX, ACDX, ACMX
Email: seth@hpe.com
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Aruba
Posts: 1,290
Registered: ‎08-29-2007

Re: 6.1.3.10 - Mac Laptops struggle to bring up Captive portal

Here is what they've said

 

"I have an issue whereby mac users really struggle to get connected to our guest wireless network. It takes numerous reboots, turning off and on the airport on their device, deleting the certificate from keychain access before it will finally automatically display the login portal.  From what I have seen it happens on various different versions of Mac OS."

 

I'm still waiting for more info from them, but unfortunately troubleshooting will be limited.


If my post is helpful please give kudos, or mark as solved if it answers your post.

ACCP, ACMP, ACMX #294
mclarke@arubanetworks.com
Aruba
Posts: 1,377
Registered: ‎12-12-2011

Re: 6.1.3.10 - Mac Laptops struggle to bring up Captive portal

Can you use http for the redirect vs https?

Seth R. Fiermonti
Consulting Systems Engineer - ACCX, ACDX, ACMX
Email: seth@hpe.com
-----
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Guru Elite
Posts: 8,637
Registered: ‎09-08-2010

Re: 6.1.3.10 - Mac Laptops struggle to bring up Captive portal

If you are using SSL, are you allowing OCSP requests through in your initial role?


Tim Cappalli | Aruba Security TME
@timcappalli | timcappalli.me | ACMX #367 / ACCX #480
MVP
Posts: 3,009
Registered: ‎10-25-2011

Re: 6.1.3.10 - Mac Laptops struggle to bring up Captive portal

have you tried this?

https://arubanetworkskb.secure.force.com/pkb/articles/HowTo/R-1680

 

Cheers

Carlos

----------------------------------------------------
Product Manager - Aruba Networks
Alternetworks Corp
Aruba
Posts: 1,290
Registered: ‎08-29-2007

Re: 6.1.3.10 - Mac Laptops struggle to bring up Captive portal

excellent suggestions guys.  I will report back once the issue is resolved.


If my post is helpful please give kudos, or mark as solved if it answers your post.

ACCP, ACMP, ACMX #294
mclarke@arubanetworks.com
Regular Contributor I
Posts: 175
Registered: ‎10-22-2010

Re: 6.1.3.10 - Mac Laptops struggle to bring up Captive portal

This tech-tip https://arubanetworkskb.secure.force.com/pkb/articles/HowTo/R-1680 seems to be for IOS devices. is the same applicable for MAC OS X as well?

Aruba
Posts: 1,290
Registered: ‎08-29-2007

Re: 6.1.3.10 - Mac Laptops struggle to bring up Captive portal

The customer has put the acl in and everything is fine now.

 

But will be broken soon once iOS 7 devices start showing up.


If my post is helpful please give kudos, or mark as solved if it answers your post.

ACCP, ACMP, ACMX #294
mclarke@arubanetworks.com
Frequent Contributor I
Posts: 78
Registered: ‎03-24-2013

Re: 6.1.3.10 - Mac Laptops struggle to bring up Captive portal

If you have support you can upgrade to 6.3.1 which is having an option to bypass Apple CNA under the Captive Portal Profile settings now which i think works with all iOSs.

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