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Occasional Contributor II
Posts: 16
Registered: ‎01-02-2013

7210 - Stops responding

My 7210 is only a few weeks old but I've had a couple issues lately with it going offline.  When it goes offline I can't ping it, ssh to it, or connect via the Web GUI.  However, it is accessible via console cable.  I have no errors on the uplink switchport.

 

I've got a ticket open and they are looking at a couple crash.tar files from me.  I'm just curious if anyone else is having the same issue.

 

I'm running 6.2.0.1

 

 

MVP
Posts: 1,405
Registered: ‎05-28-2008

Re: 7210 - Stops responding

[ Edited ]

mmm...seems like a full fpapps process fail.

 

Did u looked on your cpu % ?

show cpuload

show memory

show processes

show storage
-------------
run thoese command via cli - and enter your output here in the fourm..let's see if we can help u find what wrong.

 

Are u using the Controller as a DHCP server ? if yes ..to how much leases?

*****************2Plus Wireless Solutions****************************
Aruba Airheads - Powered By community for empower the community
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Occasional Contributor II
Posts: 16
Registered: ‎01-02-2013

Re: 7210 - Stops responding

I'm not using the controller as a DHCP server

MVP
Posts: 1,405
Registered: ‎05-28-2008

Re: 7210 - Stops responding

ok :) so it's not a DHCP issue :)

so please run the 4 commands above via CLI - and write here your output.

 

*****************2Plus Wireless Solutions****************************
Aruba Airheads - Powered By community for empower the community
************ Don't Forget to Kudos + me,If i helped you******************
Occasional Contributor II
Posts: 16
Registered: ‎01-02-2013

Re: 7210 - Stops responding

(TheDude) # show storage
Filesystem                Size      Used Available Use% Mounted on
none                      2.0G     16.8M      2.0G   1% /tmp
/dev/usb/flash3           1.5G    112.2M      1.3G   8% /flash

(TheDude) #show memory

Memory (Kb): total: 5716096, used: 1012544, free: 4703552

(TheDude) #show cpuload

user 0.2%, system 0.4%, idle 99.4%

(TheDude) #
(TheDude) #show processes

%CPU S   PID  PPID    VSZ   RSS F  NI START     TIME      EIP CMD
 0.2 S     1     0   5440  2432 4   0 14:01 00:00:10 2ac6419c init      
 0.0 S     2     0      0     0 1   0 14:01 00:00:00 00000000 [kthreadd]
 0.0 S     3     2      0     0 1   - 14:01 00:00:00 00000000 [migration/0]
 0.0 S     4     2      0     0 1   0 14:01 00:00:00 00000000 [ksoftirqd/0]
 0.0 S     5     2      0     0 5   - 14:01 00:00:00 00000000 [watchdog/0]
 0.0 S     6     2      0     0 1   - 14:01 00:00:00 00000000 [migration/1]
 0.0 S     7     2      0     0 1   0 14:01 00:00:00 00000000 [ksoftirqd/1]
 0.0 S     8     2      0     0 5   - 14:01 00:00:00 00000000 [watchdog/1]
 0.0 S     9     2      0     0 1   - 14:01 00:00:00 00000000 [migration/2]
 0.0 S    10     2      0     0 1   0 14:01 00:00:00 00000000 [ksoftirqd/2]
 0.0 S    11     2      0     0 5   - 14:01 00:00:00 00000000 [watchdog/2]
 0.0 S    12     2      0     0 1   - 14:01 00:00:00 00000000 [migration/3]
 0.0 S    13     2      0     0 1   0 14:01 00:00:00 00000000 [ksoftirqd/3]
 0.0 S    14     2      0     0 5   - 14:01 00:00:00 00000000 [watchdog/3]
 0.0 S    15     2      0     0 1   - 14:01 00:00:00 00000000 [migration/4]
 0.0 S    16     2      0     0 1   0 14:01 00:00:00 00000000 [ksoftirqd/4]
 0.0 S    17     2      0     0 5   - 14:01 00:00:00 00000000 [watchdog/4]
 0.0 S    18     2      0     0 1   - 14:01 00:00:00 00000000 [migration/5]
 0.0 S    19     2      0     0 1   0 14:01 00:00:00 00000000 [ksoftirqd/5]
 0.0 S    20     2      0     0 5   - 14:01 00:00:00 00000000 [watchdog/5]
 0.0 S    21     2      0     0 1   - 14:01 00:00:00 00000000 [migration/6]
 0.0 S    22     2      0     0 1   0 14:01 00:00:00 00000000 [ksoftirqd/6]
 0.0 S    23     2      0     0 5   - 14:01 00:00:00 00000000 [watchdog/6]
 0.0 S    24     2      0     0 1   - 14:01 00:00:00 00000000 [migration/7]
 0.0 S    25     2      0     0 1   0 14:01 00:00:00 00000000 [ksoftirqd/7]
 0.0 S    26     2      0     0 5   - 14:01 00:00:00 00000000 [watchdog/7]
 0.0 S    27     2      0     0 1   0 14:01 00:00:00 00000000 [events/0]
 0.0 S    28     2      0     0 1   0 14:01 00:00:00 00000000 [events/1]
 0.0 S    29     2      0     0 1   0 14:01 00:00:00 00000000 [events/2]
 0.0 S    30     2      0     0 1   0 14:01 00:00:00 00000000 [events/3]
 0.0 S    31     2      0     0 1   0 14:01 00:00:00 00000000 [events/4]
 0.0 S    32     2      0     0 1   0 14:01 00:00:00 00000000 [events/5]
 0.0 S    33     2      0     0 1   0 14:01 00:00:00 00000000 [events/6]
 0.0 S    34     2      0     0 1   0 14:01 00:00:00 00000000 [events/7]
 0.0 S    35     2      0     0 1   0 14:01 00:00:00 00000000 [khelper]
 0.0 S    38     2      0     0 1   0 14:01 00:00:00 00000000 [async/mgr]
 0.0 S   116     2      0     0 1   0 14:01 00:00:00 00000000 [sync_supers]
 0.0 S   118     2      0     0 1   0 14:01 00:00:00 00000000 [bdi-default]
 0.0 S   120     2      0     0 1   0 14:01 00:00:00 00000000 [kblockd/0]
 0.0 S   121     2      0     0 1   0 14:01 00:00:00 00000000 [kblockd/1]
 0.0 S   122     2      0     0 1   0 14:01 00:00:00 00000000 [kblockd/2]
 0.0 S   123     2      0     0 1   0 14:01 00:00:00 00000000 [kblockd/3]
 0.0 S   124     2      0     0 1   0 14:01 00:00:00 00000000 [kblockd/4]
 0.0 S   125     2      0     0 1   0 14:01 00:00:00 00000000 [kblockd/5]
 0.0 S   126     2      0     0 1   0 14:01 00:00:00 00000000 [kblockd/6]
 0.0 S   127     2      0     0 1   0 14:01 00:00:00 00000000 [kblockd/7]
 0.0 S   137     2      0     0 1   0 14:01 00:00:00 00000000 [khubd]
 0.0 S   195     2      0     0 1   0 14:01 00:00:00 00000000 [rpciod/0]
 0.0 S   196     2      0     0 1   0 14:01 00:00:00 00000000 [rpciod/1]
 0.0 S   197     2      0     0 1   0 14:01 00:00:00 00000000 [rpciod/2]
 0.0 S   198     2      0     0 1   0 14:01 00:00:00 00000000 [rpciod/3]
 0.0 S   199     2      0     0 1   0 14:01 00:00:00 00000000 [rpciod/4]
 0.0 S   200     2      0     0 1   0 14:01 00:00:00 00000000 [rpciod/5]
 0.0 S   201     2      0     0 1   0 14:01 00:00:00 00000000 [rpciod/6]
 0.0 S   202     2      0     0 1   0 14:01 00:00:00 00000000 [rpciod/7]
 0.0 S   215     2      0     0 1   0 14:01 00:00:00 00000000 [khungtaskd]
 0.0 S   216     2      0     0 1   0 14:01 00:00:00 00000000 [kswapd0]
 0.0 S   217     2      0     0 1   0 14:01 00:00:00 00000000 [aio/0]
 0.0 S   218     2      0     0 1   0 14:01 00:00:00 00000000 [aio/1]
 0.0 S   219     2      0     0 1   0 14:01 00:00:00 00000000 [aio/2]
 0.0 S   220     2      0     0 1   0 14:01 00:00:00 00000000 [aio/3]
 0.0 S   221     2      0     0 1   0 14:01 00:00:00 00000000 [aio/4]
 0.0 S   222     2      0     0 1   0 14:01 00:00:00 00000000 [aio/5]
 0.0 S   223     2      0     0 1   0 14:01 00:00:00 00000000 [aio/6]
 0.0 S   224     2      0     0 1   0 14:01 00:00:00 00000000 [aio/7]
 0.0 S   225     2      0     0 1   0 14:01 00:00:00 00000000 [nfsiod]
 0.0 S   226     2      0     0 1   0 14:01 00:00:00 00000000 [crypto/0]
 0.0 S   227     2      0     0 1   0 14:01 00:00:00 00000000 [crypto/1]
 0.0 S   228     2      0     0 1   0 14:01 00:00:00 00000000 [crypto/2]
 0.0 S   229     2      0     0 1   0 14:01 00:00:00 00000000 [crypto/3]
 0.0 S   230     2      0     0 1   0 14:01 00:00:00 00000000 [crypto/4]
 0.0 S   231     2      0     0 1   0 14:01 00:00:00 00000000 [crypto/5]
 0.0 S   232     2      0     0 1   0 14:01 00:00:00 00000000 [crypto/6]
 0.0 S   233     2      0     0 1   0 14:01 00:00:00 00000000 [crypto/7]
 0.0 S   819     2      0     0 1   0 14:01 00:00:00 00000000 [mtdblockd]
 0.0 S  1020     2      0     0 1   0 14:01 00:00:00 00000000 [scsi_eh_0]
 0.0 S  1021     2      0     0 1   0 14:01 00:00:00 00000000 [usb-storage]
 0.0 S  1068     1   3584  1600 4   - 14:01 00:00:00 2abf4c38 /mswitch/bin/watchdog enable 0
 0.0 S  1071     1   3584  1536 4   - 14:01 00:00:00 2abf4c38 /mswitch/bin/watchdog enable 1
 0.0 S  1074     1   3584  1536 4   - 14:01 00:00:00 2abf4c38 /mswitch/bin/watchdog enable 2
 0.0 S  1077     1   3584  1536 4   - 14:01 00:00:00 2abf4c38 /mswitch/bin/watchdog enable 3
 0.0 S  1080     1   3584  1536 4   - 14:01 00:00:00 2abf4c38 /mswitch/bin/watchdog enable 4
 0.0 S  1083     1   3584  1536 4   - 14:01 00:00:00 2abf4c38 /mswitch/bin/watchdog enable 5
 0.0 S  1086     1   3584  1536 4   - 14:01 00:00:00 2abf4c38 /mswitch/bin/watchdog enable 6
 0.0 S  1089     1   3584  1536 4   - 14:01 00:00:00 2abf4c38 /mswitch/bin/watchdog enable 7
 0.0 S  1104     1   3456  1856 5  -4 14:01 00:00:01 2abca448 /sbin/udevd -d
 0.0 S  2664     2      0     0 1   0 14:01 00:00:00 00000000 [kjournald]
 0.0 S  2763     1   5440  2432 4   0 14:01 00:00:00 2ac64360 /bin/sh /mswitch/bin/syslogd_start
 0.0 S  2767  2763   6272  4736 4   0 14:01 00:00:00 2ac9a448 /mswitch/bin/syslogd -x -r -n -m 0 -f /mswitch/conf/syslog.conf
 0.0 S  3203     1   7488  4672 4   0 14:02 00:00:01 2af2a448 /mswitch/bin/nanny /mswitch/bin/nanny_list 0
 0.0 S  3212  3203   5440  2432 4   0 14:02 00:00:00 2ac64360 /bin/sh /mswitch/bin/dbstart
 0.3 S  3244  3203  43520 38528 4   0 14:02 00:00:12 2b27a448 /mswitch/bin/arci-cli-helper
 0.4 S  3245  3203  43712 38528 4   0 14:02 00:00:14 2b041e88 /mswitch/bin/fpcli
 0.0 S  3249  3203   7680  4736 0   0 14:02 00:00:00 2aefa448 /mswitch/bin/packet_filter
 0.0 S  3250  3203   9984  6720 0   0 14:02 00:00:01 2b06a448 /mswitch/bin/certmgr
 0.0 S  3251  3203   5056  3392 4   0 14:02 00:00:00 2acba448 /mswitch/bin/cryptoPOST
 0.0 S  3252  3203   4864  3136 4   0 14:02 00:00:00 2ac9a448 /mswitch/bin/sbConsoled 0
 0.0 S  3253  3203   5120  3456 0   0 14:02 00:00:00 2acda448 /mswitch/bin/pubsub
 0.3 S  3254  3203  45184 39872 0   0 14:02 00:00:13 2b29a448 /mswitch/bin/cfgm
 0.0 S  3255  3203   8064  5120 4   0 14:02 00:00:00 2af1a448 /mswitch/bin/syslogdwrap
 0.0 S  3256  3203  11136  6720 4   0 14:02 00:00:01 2b1ca448 /mswitch/bin/aaa
 0.0 S  3258  3212   5440  2432 4   0 14:02 00:00:00 2ac64360 /bin/sh /mswitch/mysql/bin/safe_mysqld --pid-file=/var/mysql/mysql.pid
 0.7 S  3287  3258 149760  8128 0   0 14:02 00:00:26 2ae8a4ac /mswitch/mysql/libexec/mysqld --basedir=/mswitch/mysql --datadir=/var/mysql --big-tables --pid-file=/var/mysql/mysql.pid
 0.9 S  3293  3203 322048 152000 0  0 14:02 00:00:32 2b02bd8c /mswitch/bin/fpapps
 0.0 S  3296  3203   8896  5824 4   0 14:02 00:00:00 2af1a448 /mswitch/bin/pim
 0.0 S  3297  3203  11072  6592 0   0 14:02 00:00:00 2b1aa448 /mswitch/bin/licensemgr
 0.0 S  3306  3203  25280 20608 4   0 14:02 00:00:02 2b26a448 /mswitch/bin/isakmpd
 0.6 S  3309  3203  45184 16064 4   0 14:02 00:00:21 2b1fa4ac /mswitch/bin/wms -l 5
 0.0 S  3327  3203  12480  7808 0   0 14:02 00:00:02 2b24a448 /mswitch/bin/profmgr
 0.0 S  3392  3203  10112  5376 0   0 14:02 00:00:00 2b15a448 /mswitch/bin/rfm
 0.4 S  3426  3203  26112 15616 4   0 14:02 00:00:13 2b34a448 /mswitch/bin/auth
 1.0 S  3427  3203  76928 23744 4   0 14:02 00:00:36 2b33a4ac /mswitch/bin/stm
 0.0 S  3429  3203   6144  4160 4   0 14:02 00:00:01 2adaa448 /mswitch/bin/rtpa
 0.0 S  3432  3203  11136  6656 0   0 14:02 00:00:02 2b1aa448 /mswitch/bin/udbserver
 0.0 S  3435  3203   7936  5440 4   0 14:02 00:00:02 2ae6a448 /mswitch/bin/dhcpdwrap
 0.0 S  3440  3203   6144  3968 0   0 14:02 00:00:00 2ad4a448 /mswitch/bin/radvdwrap
 0.0 S  3442  3203  10752  6336 0   0 14:02 00:00:00 2b11a448 /mswitch/bin/mobileip
 0.0 S  3443  3203  10368  5952 4   0 14:02 00:00:00 2b12a448 /mswitch/bin/phonehome
 0.4 S  3444  3203  10688  6528 4   0 14:02 00:00:13 2b17a448 /mswitch/bin/hwMon
 0.0 S  3445  3203   5120  3264 4   0 14:02 00:00:00 2ac64c38 /mswitch/bin/sbHeartbeat -t 1 -m 10
 0.2 S  3446  3203  12672  8064 4   0 14:02 00:00:08 2b15a448 /mswitch/bin/snmpd
 0.0 S  3447  3203  12736  8576 4   0 14:02 00:00:02 2b15a448 /mswitch/bin/trapd
 0.0 S  3448  3203   8448  5184 4   0 14:02 00:00:00 2af8a448 /mswitch/bin/ntpwrap
 0.0 S  3451  3203   9984  5760 0   0 14:02 00:00:00 2af2a448 /mswitch/bin/dbsync
 0.0 S  3459  3203  10496  6080 4   0 14:02 00:00:01 2b13a448 /mswitch/bin/slb
 0.0 S  3460  3203   5440  2496 4   0 14:02 00:00:00 2aca4220 /sbin/klogd -n
 0.0 S  3461  3203   5312  3648 4   0 14:02 00:00:01 2ad2a448 /mswitch/bin/resolvwrap
 0.0 S  3462  3203   8512  6336 4   0 14:02 00:00:00 2af0a448 /etc/ssh/sshd -D -f /etc/ssh/sshd_config
 0.0 S  3463  3203  10944  6208 4   0 14:02 00:00:00 2b1aa448 /mswitch/bin/cts
 0.0 S  3466  3203   5504  3328 0   0 14:02 00:00:00 2ace4c38 /mswitch/bin/dbbk periodic-backup 10800
 0.0 S  3467  3203   7808  4672 0   0 14:02 00:00:00 2aefa448 /mswitch/bin/qpdq
 0.0 S  3468  3203   8320  5184 4   0 14:02 00:00:00 2af6a448 /mswitch/bin/httpd_wrap
 0.0 S  3471  3203  19712  8512 4   0 14:02 00:00:00 2af5a448 /mswitch/bin/l2tpd -D
 0.0 S  3472  3203  17280  6144 4   0 14:02 00:00:00 2af7a448 /mswitch/bin/pptpd -f
 0.0 S  3476  3203  16320  7808 0   0 14:02 00:00:00 2b21a448 /mswitch/bin/fw_visibility
 0.0 S  3487  3203  10432  6016 4   0 14:02 00:00:00 2b0fa448 /mswitch/bin/ospf
 0.0 S  3488  3203   4096  2560 4   0 14:02 00:00:00 2abca448 /usr/sbin/dnsmasq -d -o
 0.0 S  3489  3203   7680  4544 0   0 14:02 00:00:01 2aefa448 /mswitch/bin/util_proc
 0.0 S  3490  3203  10240  5888 0   0 14:02 00:00:01 2af5a448 /mswitch/bin/cpsec
 0.0 S  3491  3203   5440  2496 4   0 14:02 00:00:00 2ac64360 /bin/sh /usr/sbin/mem_mon -v -t 5
 0.0 S  3501  3203  11200  7424 0   0 14:02 00:00:01 2b1ea448 /mswitch/bin/spectrum
 0.0 S  3502  3203   6528  4480 4   0 14:02 00:00:00 2adea448 /mswitch/bin/iapmgr
 0.0 S  3554  3448   8512  8512 4   0 14:02 00:00:00 2af8a448 /mswitch/bin/ntpd -g -L
 0.0 S  3585  3468  16640 11648 4   0 14:03 00:00:01 2b4ca448 /mswitch/apache/bin/httpd -DFOREGROUND -DSSL
 0.0 S  7160  3491   5248  1792 4   0 14:57 00:00:00 2ac64c38 sleep 300             
 0.3 S  7169  3462   8768  6720 4   0 14:57 00:00:00 2af0a448 sshd: admin@pts/0                          
 0.0 S  7174  7169   3392  1344 4   0 14:57 00:00:00 2abca448 -sshwrap
 0.0 S  7190  3212   5248  1792 4   0 14:58 00:00:00 2ac64c38 sleep 10             
 0.0 R  7191  3245   4736  2944 4   0 14:58 00:00:00 2abff2b8 ps --user nobody -N -wo %cpu,state,pid,ppid,vsz,rss,flags,nice,start_time,time,eip,cmd


MVP
Posts: 1,405
Registered: ‎05-28-2008

Re: 7210 - Stops responding

nothing that jumping into my eyes...

  • are u running Debug on clients maybe??
  • are u using captive portal on the controller?
  • when this problem happning - is after a few minutes the controller is back up..or u should restart it manully?
  • this controller is connected to an Airwave server - if yes,what is the AirWave version.

 

 


please supply me answers...i'm trying to point trouble your issue. (even due it's a new HW and also new AOS)

 

 

*****************2Plus Wireless Solutions****************************
Aruba Airheads - Powered By community for empower the community
************ Don't Forget to Kudos + me,If i helped you******************
Occasional Contributor II
Posts: 16
Registered: ‎01-02-2013

Re: 7210 - Stops responding

I can't find it now, but I thought I saw an error message during one of the outage times that said something like "Layer2/3 suspended" or something like that.

 

 

Thanks for looking at it. 

Occasional Contributor II
Posts: 16
Registered: ‎01-02-2013

Re: 7210 - Stops responding

[ Edited ]

I do have it connected to a AirWave, but the airwave looses connectivity as well.  I dont really know where to look for any other info on there.  Let me know if there is a place to find it.

 

I'm not running a captive portal.  I am pretty basic in terms of setup.  I only have 2 SSIDs - one is open and the other is 802.1x pointing to a NPS server.

 

I dont think I am running debug on any clients. 
And the box will not come back online.  I hadn't added this to my network monitor and it went down over the weekend and didnt come back up until I saw it monday morning and rebooted it.

 

 

MVP
Posts: 1,405
Registered: ‎05-28-2008

Re: 7210 - Stops responding

If i assist u some how - Please K+ (the star+ button)  :)  me, thanks.

 

If u would like me to dig into it more... Answer the questions i asked in the  previous post.

 

Regards.

 

Me

*****************2Plus Wireless Solutions****************************
Aruba Airheads - Powered By community for empower the community
************ Don't Forget to Kudos + me,If i helped you******************
MVP
Posts: 1,405
Registered: ‎05-28-2008

Re: 7210 - Stops responding

[ Edited ]

Try to disconnect (just for test it)  the controller from AIRWAVE (disable the SNMP connectivity between the two) **it might be the Airwave making your controller process to carsh**

if the problem stopped so - the issue is between the AirWave version to your AOS version

 

(Check it! - it's important)

and update me.

 

*****************2Plus Wireless Solutions****************************
Aruba Airheads - Powered By community for empower the community
************ Don't Forget to Kudos + me,If i helped you******************
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