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Frequent Contributor I

7220 Web GUI wont load after upgrade

Just did an upgrade to the 7220 to 6.4.2.4 and the Web GUI will not load.  SSH works fine.  did the upgrade to 6 controllers in the enterprise, only 1 will not load GUI.

 

Any suggestions?

 

Have cleared history in browser and tried different browsers as well....

Re: 7220 Web GUI wont load after upgrade

You should open a TAC case.

In the meantime you could check if the HTTP process has stopped
MASTER-CONTROLLER) # show process monitor statistics
Thank you

Victor Fabian
Lead Mobility Engineer @ Integration Partners
AMFX | ACMX | ACDX | ACCX | CWAP | CWDP | CWNA
Frequent Contributor I

Re: 7220 Web GUI wont load after upgrade

this is what I see:

 

Process Monitor Statistics
--------------------------
Name                          State            Restarts Allowed  Restarts  Timeout Value  Timeout Chances  Time Started
----                          -----            ----------------  --------  -------------  ---------------  ------------
/mswitch/bin/dbstart          PROCESS_RUNNING  8                 0         240            3                Wed Feb  4 20                                                                                           :23:01 2015
/mswitch/bin/packet_filter    PROCESS_RUNNING  -                 0         240            3                Wed Feb  4 20                                                                                           :23:02 2015
/mswitch/bin/certmgr          PROCESS_RUNNING  -                 0         240            3                Wed Feb  4 20                                                                                           :23:02 2015
/mswitch/bin/cryptoPOST       PROCESS_RUNNING  8                 0         240            3                Wed Feb  4 20                                                                                           :23:02 2015
/mswitch/bin/sbConsoled       PROCESS_RUNNING  8                 0         240            3                Wed Feb  4 20                                                                                           :23:02 2015
/mswitch/bin/gsmmgr           PROCESS_RUNNING  8                 0         240            3                Wed Feb  4 20                                                                                           :23:03 2015
/mswitch/bin/pubsub           PROCESS_RUNNING  8                 0         240            3                Wed Feb  4 20                                                                                           :23:03 2015
/mswitch/bin/cfgm             PROCESS_RUNNING  8                 0         240            3                Wed Feb  4 20                                                                                           :23:03 2015
/mswitch/bin/syslogdwrap      PROCESS_RUNNING  8                 0         240            3                Wed Feb  4 20                                                                                           :23:03 2015
/mswitch/bin/aaa              PROCESS_RUNNING  8                 0         240            3                Wed Feb  4 20                                                                                           :23:03 2015
/mswitch/bin/fpapps           PROCESS_RUNNING  0                 0         240            3                Wed Feb  4 20                                                                                           :23:04 2015
/mswitch/bin/pim              PROCESS_RUNNING  -                 0         240            3                Wed Feb  4 20                                                                                           :23:04 2015
/mswitch/bin/licensemgr       PROCESS_RUNNING  -                 0         240            3                Wed Feb  4 20                                                                                           :23:04 2015
/mswitch/bin/isakmpd          PROCESS_RUNNING  8                 0         240            3                Wed Feb  4 20                                                                                           :23:04 2015
/mswitch/bin/wms              PROCESS_RUNNING  -                 0         240            3                Wed Feb  4 20                                                                                           :23:04 2015
/mswitch/bin/profmgr          PROCESS_RUNNING  -                 0         240            3                Wed Feb  4 20                                                                                           :23:05 2015
/mswitch/bin/auth             PROCESS_RUNNING  -                 0         240            3                Wed Feb  4 20                                                                                           :23:05 2015
/mswitch/bin/stm              PROCESS_RUNNING  -                 0         240            3                Wed Feb  4 20                                                                                           :23:05 2015
/mswitch/bin/udbserver        PROCESS_RUNNING  8                 0         240            3                Wed Feb  4 20                                                                                           :23:05 2015
/mswitch/bin/dhcpdwrap        PROCESS_RUNNING  -                 0         240            3                Wed Feb  4 20                                                                                           :23:06 2015
/mswitch/bin/rsyncwrap        PROCESS_RUNNING  -                 0         240            3                Wed Feb  4 20:23:06 2015
/mswitch/bin/radvdwrap        PROCESS_RUNNING  -                 0         240            3                Wed Feb  4 20:23:06 2015
/mswitch/bin/mobileip         PROCESS_RUNNING  8                 0         240            3                Wed Feb  4 20:23:06 2015
/mswitch/bin/phonehome        PROCESS_RUNNING  8                 0         240            3                Wed Feb  4 20:23:06 2015
/mswitch/bin/hwMon            PROCESS_RUNNING  8                 0         240            3                Wed Feb  4 20:23:07 2015
/mswitch/bin/snmpd            PROCESS_RUNNING  -                 0         240            3                Wed Feb  4 20:23:07 2015
/mswitch/bin/trapd            PROCESS_RUNNING  -                 0         240            3                Wed Feb  4 20:23:07 2015
/mswitch/bin/ntpwrap          PROCESS_RUNNING  -                 0         240            3                Wed Feb  4 20:23:07 2015
/mswitch/bin/dbsync           PROCESS_RUNNING  -                 0         240            3                Wed Feb  4 20:23:08 2015
/mswitch/bin/slb              PROCESS_RUNNING  -                 0         240            3                Wed Feb  4 20:23:08 2015
/mswitch/bin/resolvwrap       PROCESS_RUNNING  -                 0         240            3                Wed Feb  4 20:23:08 2015
/mswitch/bin/resolv_hostname  PROCESS_RUNNING  -                 0         240            3                Wed Feb  4 20:23:09 2015
/mswitch/bin/cts              PROCESS_RUNNING  -                 0         240            3                Wed Feb  4 20:23:09 2015
/mswitch/bin/httpd_wrap       PROCESS_RUNNING  8                 0         240            3                Wed Feb  4 20:23:10 2015
/mswitch/bin/fw_visibility    PROCESS_RUNNING  -                 0         240            3                Wed Feb  4 20:23:10 2015
/mswitch/bin/ospf             PROCESS_RUNNING  -                 0         240            3                Wed Feb  4 20:23:10 2015
/mswitch/bin/lldpd            PROCESS_RUNNING  -                 0         240            3                Wed Feb  4 20:23:11 2015
/mswitch/bin/util_proc        PROCESS_RUNNING  8                 0         240            3                Wed Feb  4 20:23:11 2015
/mswitch/bin/cpsec            PROCESS_RUNNING  8                 0         240            3                Wed Feb  4 20:23:11 2015
/mswitch/bin/spectrum         PROCESS_RUNNING  -                 0         240            3                Wed Feb  4 20:23:12 2015
/mswitch/bin/iapmgr           PROCESS_RUNNING  -                 0         240            3                Wed Feb  4 20:23:12 2015
/mswitch/bin/mdns             PROCESS_RUNNING  -                 0         240            3                Wed Feb  4 20:23:12 2015
/mswitch/bin/arm              PROCESS_RUNNING  -                 0         240            3                Wed Feb  4 20:23:13 2015
/mswitch/bin/dds              PROCESS_RUNNING  8                 0         240            3                Wed Feb  4 20:23:16 2015
/mswitch/bin/ipstm            PROCESS_RUNNING  8                 0         240            3                Wed Feb  4 20:23:16 2015
/mswitch/bin/ha_mgr           PROCESS_RUNNING  8                 0         240            3                Wed Feb  4 20:23:16 2015
/mswitch/bin/dogma            PROCESS_RUNNING  8                 0         240            3                Wed Feb  4 20:23:17 2015
/mswitch/bin/ucm              PROCESS_RUNNING  -                 0         240            3                Wed Feb  4 20:23:18 2015
/mswitch/bin/ofa              PROCESS_RUNNING  -                 0         240            3                Wed Feb  4 20:23:19 2015
/mswitch/bin/web_cc           PROCESS_RUNNING  -                 0         240            3                Wed Feb  4 20:23:19 2015

Frequent Contributor I

Re: 7220 Web GUI wont load after upgrade

Did a command of this to get it back running:

 

<prompt>#process restart /mswitch/bin/httpd_wrap

 

Restarted the web gui and all is well.

Re: 7220 Web GUI wont load after upgrade

That's correct.

 

Good that is working.

 

You should consider opening a TAC case so they can take a look at the logs and see if this could be bug on this code.

Thank you

Victor Fabian
Lead Mobility Engineer @ Integration Partners
AMFX | ACMX | ACDX | ACCX | CWAP | CWDP | CWNA
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