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Frequent Contributor I
Posts: 62
Registered: ‎01-12-2011

7220 Web GUI wont load after upgrade

Just did an upgrade to the 7220 to 6.4.2.4 and the Web GUI will not load.  SSH works fine.  did the upgrade to 6 controllers in the enterprise, only 1 will not load GUI.

 

Any suggestions?

 

Have cleared history in browser and tried different browsers as well....

MVP
Posts: 4,272
Registered: ‎07-20-2011

Re: 7220 Web GUI wont load after upgrade

You should open a TAC case.

In the meantime you could check if the HTTP process has stopped
MASTER-CONTROLLER) # show process monitor statistics
Thank you

Victor Fabian
Lead Mobility Engineer @ Integration Partners
AMFX | ACMX | ACDX | ACCX | CWAP | CWDP | CWNA
Frequent Contributor I
Posts: 62
Registered: ‎01-12-2011

Re: 7220 Web GUI wont load after upgrade

this is what I see:

 

Process Monitor Statistics
--------------------------
Name                          State            Restarts Allowed  Restarts  Timeout Value  Timeout Chances  Time Started
----                          -----            ----------------  --------  -------------  ---------------  ------------
/mswitch/bin/dbstart          PROCESS_RUNNING  8                 0         240            3                Wed Feb  4 20                                                                                           :23:01 2015
/mswitch/bin/packet_filter    PROCESS_RUNNING  -                 0         240            3                Wed Feb  4 20                                                                                           :23:02 2015
/mswitch/bin/certmgr          PROCESS_RUNNING  -                 0         240            3                Wed Feb  4 20                                                                                           :23:02 2015
/mswitch/bin/cryptoPOST       PROCESS_RUNNING  8                 0         240            3                Wed Feb  4 20                                                                                           :23:02 2015
/mswitch/bin/sbConsoled       PROCESS_RUNNING  8                 0         240            3                Wed Feb  4 20                                                                                           :23:02 2015
/mswitch/bin/gsmmgr           PROCESS_RUNNING  8                 0         240            3                Wed Feb  4 20                                                                                           :23:03 2015
/mswitch/bin/pubsub           PROCESS_RUNNING  8                 0         240            3                Wed Feb  4 20                                                                                           :23:03 2015
/mswitch/bin/cfgm             PROCESS_RUNNING  8                 0         240            3                Wed Feb  4 20                                                                                           :23:03 2015
/mswitch/bin/syslogdwrap      PROCESS_RUNNING  8                 0         240            3                Wed Feb  4 20                                                                                           :23:03 2015
/mswitch/bin/aaa              PROCESS_RUNNING  8                 0         240            3                Wed Feb  4 20                                                                                           :23:03 2015
/mswitch/bin/fpapps           PROCESS_RUNNING  0                 0         240            3                Wed Feb  4 20                                                                                           :23:04 2015
/mswitch/bin/pim              PROCESS_RUNNING  -                 0         240            3                Wed Feb  4 20                                                                                           :23:04 2015
/mswitch/bin/licensemgr       PROCESS_RUNNING  -                 0         240            3                Wed Feb  4 20                                                                                           :23:04 2015
/mswitch/bin/isakmpd          PROCESS_RUNNING  8                 0         240            3                Wed Feb  4 20                                                                                           :23:04 2015
/mswitch/bin/wms              PROCESS_RUNNING  -                 0         240            3                Wed Feb  4 20                                                                                           :23:04 2015
/mswitch/bin/profmgr          PROCESS_RUNNING  -                 0         240            3                Wed Feb  4 20                                                                                           :23:05 2015
/mswitch/bin/auth             PROCESS_RUNNING  -                 0         240            3                Wed Feb  4 20                                                                                           :23:05 2015
/mswitch/bin/stm              PROCESS_RUNNING  -                 0         240            3                Wed Feb  4 20                                                                                           :23:05 2015
/mswitch/bin/udbserver        PROCESS_RUNNING  8                 0         240            3                Wed Feb  4 20                                                                                           :23:05 2015
/mswitch/bin/dhcpdwrap        PROCESS_RUNNING  -                 0         240            3                Wed Feb  4 20                                                                                           :23:06 2015
/mswitch/bin/rsyncwrap        PROCESS_RUNNING  -                 0         240            3                Wed Feb  4 20:23:06 2015
/mswitch/bin/radvdwrap        PROCESS_RUNNING  -                 0         240            3                Wed Feb  4 20:23:06 2015
/mswitch/bin/mobileip         PROCESS_RUNNING  8                 0         240            3                Wed Feb  4 20:23:06 2015
/mswitch/bin/phonehome        PROCESS_RUNNING  8                 0         240            3                Wed Feb  4 20:23:06 2015
/mswitch/bin/hwMon            PROCESS_RUNNING  8                 0         240            3                Wed Feb  4 20:23:07 2015
/mswitch/bin/snmpd            PROCESS_RUNNING  -                 0         240            3                Wed Feb  4 20:23:07 2015
/mswitch/bin/trapd            PROCESS_RUNNING  -                 0         240            3                Wed Feb  4 20:23:07 2015
/mswitch/bin/ntpwrap          PROCESS_RUNNING  -                 0         240            3                Wed Feb  4 20:23:07 2015
/mswitch/bin/dbsync           PROCESS_RUNNING  -                 0         240            3                Wed Feb  4 20:23:08 2015
/mswitch/bin/slb              PROCESS_RUNNING  -                 0         240            3                Wed Feb  4 20:23:08 2015
/mswitch/bin/resolvwrap       PROCESS_RUNNING  -                 0         240            3                Wed Feb  4 20:23:08 2015
/mswitch/bin/resolv_hostname  PROCESS_RUNNING  -                 0         240            3                Wed Feb  4 20:23:09 2015
/mswitch/bin/cts              PROCESS_RUNNING  -                 0         240            3                Wed Feb  4 20:23:09 2015
/mswitch/bin/httpd_wrap       PROCESS_RUNNING  8                 0         240            3                Wed Feb  4 20:23:10 2015
/mswitch/bin/fw_visibility    PROCESS_RUNNING  -                 0         240            3                Wed Feb  4 20:23:10 2015
/mswitch/bin/ospf             PROCESS_RUNNING  -                 0         240            3                Wed Feb  4 20:23:10 2015
/mswitch/bin/lldpd            PROCESS_RUNNING  -                 0         240            3                Wed Feb  4 20:23:11 2015
/mswitch/bin/util_proc        PROCESS_RUNNING  8                 0         240            3                Wed Feb  4 20:23:11 2015
/mswitch/bin/cpsec            PROCESS_RUNNING  8                 0         240            3                Wed Feb  4 20:23:11 2015
/mswitch/bin/spectrum         PROCESS_RUNNING  -                 0         240            3                Wed Feb  4 20:23:12 2015
/mswitch/bin/iapmgr           PROCESS_RUNNING  -                 0         240            3                Wed Feb  4 20:23:12 2015
/mswitch/bin/mdns             PROCESS_RUNNING  -                 0         240            3                Wed Feb  4 20:23:12 2015
/mswitch/bin/arm              PROCESS_RUNNING  -                 0         240            3                Wed Feb  4 20:23:13 2015
/mswitch/bin/dds              PROCESS_RUNNING  8                 0         240            3                Wed Feb  4 20:23:16 2015
/mswitch/bin/ipstm            PROCESS_RUNNING  8                 0         240            3                Wed Feb  4 20:23:16 2015
/mswitch/bin/ha_mgr           PROCESS_RUNNING  8                 0         240            3                Wed Feb  4 20:23:16 2015
/mswitch/bin/dogma            PROCESS_RUNNING  8                 0         240            3                Wed Feb  4 20:23:17 2015
/mswitch/bin/ucm              PROCESS_RUNNING  -                 0         240            3                Wed Feb  4 20:23:18 2015
/mswitch/bin/ofa              PROCESS_RUNNING  -                 0         240            3                Wed Feb  4 20:23:19 2015
/mswitch/bin/web_cc           PROCESS_RUNNING  -                 0         240            3                Wed Feb  4 20:23:19 2015

Frequent Contributor I
Posts: 62
Registered: ‎01-12-2011

Re: 7220 Web GUI wont load after upgrade

Did a command of this to get it back running:

 

<prompt>#process restart /mswitch/bin/httpd_wrap

 

Restarted the web gui and all is well.

MVP
Posts: 4,272
Registered: ‎07-20-2011

Re: 7220 Web GUI wont load after upgrade

[ Edited ]

That's correct.

 

Good that is working.

 

You should consider opening a TAC case so they can take a look at the logs and see if this could be bug on this code.

Thank you

Victor Fabian
Lead Mobility Engineer @ Integration Partners
AMFX | ACMX | ACDX | ACCX | CWAP | CWDP | CWNA
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