Wireless Access

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Access network design for branch, remote, outdoor, and campus locations with HPE Aruba Networking access points and mobility controllers.
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AD verification hang-up

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  • 1.  AD verification hang-up

    Posted Mar 04, 2016 03:32 PM

    We're having an issue where users move through our building and, though verified at one point, eventually the connection seems to lost the verification. They show an active internet connection, but can't connect to anything.

     

    I've verified this issue by creating a subnet with WPA2 credentials, and the problem disappears.

     

    We're an all-Apple office, if that helps. Any advice would be greatly appreciated!



  • 2.  RE: AD verification hang-up

    EMPLOYEE
    Posted Mar 04, 2016 03:57 PM

    We need more information:

     

    Is this a controller-based or Instant (IAP) deployment?

    What encryption and authentication are you using?

    What radius server are you using?

    What type of access point is deployed?

     



  • 3.  RE: AD verification hang-up

    Posted Mar 04, 2016 04:32 PM

    It is an IAP deployment.

    wpa2 - aes.

    clearpass radius (which connects to our MS Active Directory)

    they are all IAP-204s

     

     

     



  • 4.  RE: AD verification hang-up

    EMPLOYEE
    Posted Mar 04, 2016 04:39 PM

    please PM me a link to a Tech Support of your Virtual Controller.

     

    More> Support> AP Tech Support > Run.



  • 5.  RE: AD verification hang-up

    Posted Mar 04, 2016 04:54 PM

    Unfotunately I am heading out for the weekend.  I will have to pick this up on Monday. 

     

    I am not exactly sure where to find the link you are looking for....Is it in ClearPass Policy Manager - Support - Remote Assistance  - Add session?

     

     

     

     



  • 6.  RE: AD verification hang-up

    Posted Mar 08, 2016 03:13 PM

    Is there a way to convert this to a Support Case?



  • 7.  RE: AD verification hang-up

    EMPLOYEE
    Posted Mar 08, 2016 04:03 PM

    Sending an email to support@arubanetworks.com opens a support case.