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New Contributor
Posts: 4
Registered: ‎03-04-2016

AD verification hang-up

We're having an issue where users move through our building and, though verified at one point, eventually the connection seems to lost the verification. They show an active internet connection, but can't connect to anything.

 

I've verified this issue by creating a subnet with WPA2 credentials, and the problem disappears.

 

We're an all-Apple office, if that helps. Any advice would be greatly appreciated!

Guru Elite
Posts: 20,821
Registered: ‎03-29-2007

Re: AD verification hang-up

We need more information:

 

Is this a controller-based or Instant (IAP) deployment?

What encryption and authentication are you using?

What radius server are you using?

What type of access point is deployed?

 



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

New Contributor
Posts: 4
Registered: ‎03-04-2016

Re: AD verification hang-up

It is an IAP deployment.

wpa2 - aes.

clearpass radius (which connects to our MS Active Directory)

they are all IAP-204s

 

 

 

Guru Elite
Posts: 20,821
Registered: ‎03-29-2007

Re: AD verification hang-up

please PM me a link to a Tech Support of your Virtual Controller.

 

More> Support> AP Tech Support > Run.



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

New Contributor
Posts: 4
Registered: ‎03-04-2016

Re: AD verification hang-up

Unfotunately I am heading out for the weekend.  I will have to pick this up on Monday. 

 

I am not exactly sure where to find the link you are looking for....Is it in ClearPass Policy Manager - Support - Remote Assistance  - Add session?

 

 

 

 

New Contributor
Posts: 4
Registered: ‎03-04-2016

Re: AD verification hang-up

Is there a way to convert this to a Support Case?

Guru Elite
Posts: 20,821
Registered: ‎03-29-2007

Re: AD verification hang-up

Sending an email to support@arubanetworks.com opens a support case.

 



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

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