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New Contributor
Posts: 3
Registered: ‎09-19-2016

AP 215 connectivity issue (HP ElitePad 1000 G2 and HP ElitePad Pro 10 EE ) will not authenticate.

Client will not connect (authenticate). Aruba controller 7030 on 6.4.4.10 code. I have tried multiple code versions 6.4.4.4- 6.4.4.11. Clients will work on other AP's (135, 205, 225, 325) on the same controller, same configuration. 

HP tablets will not work on open guest network on an ap 215 either. 

Guru Elite
Posts: 21,024
Registered: ‎03-29-2007

Re: AP 215 connectivity issue (HP ElitePad 1000 G2 and HP ElitePad Pro 10 EE ) will not authenticate

What are all the options on the SSID profile configuration in the Aruba Controller?

What is the WLAN card and driver date of the HP Elitepad?



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

New Contributor
Posts: 3
Registered: ‎09-19-2016

Re: AP 215 connectivity issue (HP ElitePad 1000 G2 and HP ElitePad Pro 10 EE ) will not authenticate

Windows 8.1
Broadcom 802.11 abgn SDIO adapter
Driver version 5.93.99.207


SSID Profile "xxx"
----------------------
Parameter Value
--------- -----
SSID enable Enabled
ESSID xxx
Encryption wpa2-aes
Enable Management Frame Protection Disabled
Require Management Frame Protection Disabled
DTIM Interval 1 beacon periods
802.11a Basic Rates 6 12 24
802.11a Transmit Rates 6 9 12 18 24 36 48 54
802.11g Basic Rates 5 11
802.11g Transmit Rates 5 6 9 11 12 18 24 36 48 54
Station Ageout Time 1000 sec
Max Transmit Attempts 8
RTS Threshold 2333 bytes
Short Preamble Enabled
Max Associations 64
Wireless Multimedia (WMM) Enabled
Wireless Multimedia U-APSD (WMM-UAPSD) Powersave Enabled
WMM TSPEC Min Inactivity Interval 0 msec
Override DSCP mappings for WMM clients Disabled
DSCP mapping for WMM voice AC (0-63) 56
DSCP mapping for WMM video AC (0-63) 40
DSCP mapping for WMM best-effort AC (0-63) 24
DSCP mapping for WMM background AC (0-63) 8
Multiple Tx Replay Counters Disabled
Hide SSID Disabled
Deny_Broadcast Probes Disabled
Local Probe Request Threshold (dB) 0
Auth Request Threshold (dB) 0
Disable Probe Retry Enabled
Battery Boost Disabled
WEP Key 1 N/A
WEP Key 2 N/A
WEP Key 3 N/A
WEP Key 4 N/A
WEP Transmit Key Index 1
WPA Hexkey N/A
WPA Passphrase N/A
Maximum Transmit Failures 0
EDCA Parameters Station profile N/A
EDCA Parameters AP profile N/A
BC/MC Rate Optimization Disabled
Rate Optimization for delivering EAPOL frames Enabled
Strict Spectralink Voice Protocol (SVP) Disabled
High-throughput SSID Profile ht-ssid-enabled
802.11g Beacon Rate default
802.11a Beacon Rate default
Video Multicast Rate Optimization default
Advertise QBSS Load IE Disabled
Advertise Location Info Disabled
Advertise AP Name Disabled
802.11r Profile N/A
Enforce user vlan for open stations Disabled
Enable OKC Enabled

Guru Elite
Posts: 21,024
Registered: ‎03-29-2007

Re: AP 215 connectivity issue (HP ElitePad 1000 G2 and HP ElitePad Pro 10 EE ) will not authenticate

Have you tried adding the lower rates back in?



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

New Contributor
Posts: 3
Registered: ‎09-19-2016

Re: AP 215 connectivity issue (HP ElitePad 1000 G2 and HP ElitePad Pro 10 EE ) will not authenticate

I did not try to add the lower rates. It really does not make any sense when the different AP models work using the same controller and configuration. AP's 135, 205, 225, and 325 work with this client without an issue. 

I assumed the radio chipsets were simular accross the 200 series ap's. I opened a tac case but was wondering if anyone else came accross the issue. I can try the lower rates and test. Thank you

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