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AP Physically UP But Down in Controllers/Airwave also do not Pingable

We are facing an issue that APs are Physically UP but down in controllers/Airwave, Even we can’t able to ping.

AP has to reboot by the power disconnection then this AP will be show in controller as a UP

Guru Elite

Re: AP Physically UP But Down in Controllers/Airwave also do not Pingable

How long has this been happening?

 

SSH into the controller and type "show log system 100" to see if you can get a clue why the access point is going down.


*Answers and views expressed by me on this forum are my own and not necessarily the position of Aruba Networks or Hewlett Packard Enterprise.*
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New Contributor

Re: AP Physically UP But Down in Controllers/Airwave also do not Pingable

Please check the attached log file as requested

Guru Elite

Re: AP Physically UP But Down in Controllers/Airwave also do not Pingable

Unfortunately, you have debug logging enabled in your controller, and nothing of use is in that log.  I would suggest that you open a TAC case so that they can take a look at your system to understand what is going on.  Instructions on contacting tac is here:  http://www.arubanetworks.com/support-services/contact-support/

 

 


*Answers and views expressed by me on this forum are my own and not necessarily the position of Aruba Networks or Hewlett Packard Enterprise.*
ArubaOS 8.3 User Guide
InstantOS 8.3 User Guide
Airheads Knowledgebase
New Contributor

Re: AP Physically UP But Down in Controllers/Airwave also do not Pingable

We already open case (Case #1928935) , but the problem still going on .

 

if you can follow by this case Number.

Guru Elite

Re: AP Physically UP But Down in Controllers/Airwave also do not Pingable

Are you sure that is a valid case number?


*Answers and views expressed by me on this forum are my own and not necessarily the position of Aruba Networks or Hewlett Packard Enterprise.*
ArubaOS 8.3 User Guide
InstantOS 8.3 User Guide
Airheads Knowledgebase
Occasional Contributor I

Re: AP Physically UP But Down in Controllers/Airwave also do not Pingable

we have also expereinced this issue, seems like when we add new AP to cluster a random number of existing APs go into a state of being unresponsive.

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