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Frequent Contributor II

AP connectivity issues diagnostics

Hello,

 

One of our customers appears to be having intermittent issues with our APs on his LAN (we have a federated set-up). It's all rather vague at the moment but we have seen some packet loss when pinging from our dist routers to the APs in his site (it appears to affect APs in a certain area which points to possible issues with his wired network). There are no indications that APs/clients in any of our other (many) sites are having problems so it does appear to be local to him.

 

Are there any diagnostics we can get from the controller which would show packet loss between an AP and its local controller (either AP management traffic, or client traffic if available)? This might allow us to then narrow this down to his LAN rather than our wireless service (or vice versa!).

 

Many thanks 

Guru Elite

Re: AP connectivity issues diagnostics

"show ap debug counters" will show how many bootstraps APs have had.

 

"show log system all" would show if any APs are bootstrapping.



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Frequent Contributor II

Re: AP connectivity issues diagnostics


cjoseph wrote:

"show ap debug counters" will show how many bootstraps APs have had.

 

"show log system all" would show if any APs are bootstrapping.


How many bootstraps are normal? (i want to know hot to interpret the data/headers in the columns):

Configs SentConfigs AckedAP Boots SentAP Boots  AckedBootstrapsTotalRebootsCrash
32001551551N
44002307306N
4400231N
4400231N
4400231N
4400231N
4400231N
4400231N
222200221N
5500221N
4400221N
4400221N
4400221N
4400220N
2200220N
323200110N
131300110N
111100110N
111100110N
101000110N
8800110N

 

 

Guru Elite

Re: AP connectivity issues diagnostics

Those counters are totals.  They could have happened at any time.  You need to look at "show log system all | include strap" to see if any happened recently.



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

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