Wireless Access

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Contributor II

AP not available in "Add Deployed Device" menu

I can see the AP form the Aruba Gui.

It is not available when I click on Add Deployed Device within AMP?

Any ideas?

 

TIA

Guru Elite

Re: AP not available in "Add Deployed Device" menu

The big question is, is it in AMP, in the first place?  Do a search on the ip address of the AP in AMP.



Colin Joseph
Aruba Customer Engineering

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Aruba Employee

Re: AP not available in "Add Deployed Device" menu

Do you have the controller and AP in an AMP group?  Look at the top bar in AMP and see if you have devices in "New Devices".   If so, add the AP to an existing AMP group.  If you haven't yet added the controller, you will have to do that first (click on Device Setup > Add).

 

After you do that, you should see it in the list of deployable APs.

Contributor II

Re: AP not available in "Add Deployed Device" menu

It was in AMP. 

I selected it's wrench in Device/List and clicked Import Settings.

I can see it in the list of APs to add now.

Not sure what happened....

 

Thanks

Occasional Contributor II

Re: AP not available in "Add Deployed Device" menu

I had a similar problem a few weeks back, I had to restart visual rf

-Brian

Network Engineering|Texas A&M University
pacecar02@exchange.tamu.edu
Regular Contributor I

Re: AP not available in "Add Deployed Device" menu

If the AP had just been added to AMP, sometimes there's a delay before the AP shows up in VisualRF. We're working to eliminate those behaviors, and you'll see VisualRF get more information on demand from AirWave in each release. 

Regular Contributor I

Re: AP not available in "Add Deployed Device" menu

I was actually going to post on this issue before I searched and found this post.

 

I can see the new APs in AMP and I add them to a specific group, but when I got to VRF, I cannot see them on the list.

 

I'll give it some time to see if they show up.

Regular Contributor I

Re: AP not available in "Add Deployed Device" menu

So after waiting until the next day I still didn't see the APs to add on VisualRF.  If they still don't appear, what do I need to do to fix it?  Is there a way to restart VisualRF?

Regular Contributor I

Re: AP not available in "Add Deployed Device" menu

If the AP hasn't shown up after a day, please open a TAC case. 

Regular Contributor I

Re: AP not available in "Add Deployed Device" menu

I opened a case and TAC changed the number of processors on the server settings, but this still didn't resolve the issue.

 

I resolved the issue by performing the below.  If you have a similar issue, most likely this same process will fix it.  The APs that were not showing up were all AP61s.

 

1. Delete APs from Airwave

2. Let Airwave find the APs again by polling controller and place them in their folders

3. Enter the CLI for the Airwave server and restart the Airwave database

4. Go back to Airwave and the APs will be available to deploy onto the floor plan/s

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