11-22-2011 08:22 AM
The big question is, is it in AMP, in the first place? Do a search on the ip address of the AP in AMP.
Aruba Customer Engineering
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11-22-2011 08:24 AM
Do you have the controller and AP in an AMP group? Look at the top bar in AMP and see if you have devices in "New Devices". If so, add the AP to an existing AMP group. If you haven't yet added the controller, you will have to do that first (click on Device Setup > Add).
After you do that, you should see it in the list of deployable APs.
11-22-2011 10:03 AM
If the AP had just been added to AMP, sometimes there's a delay before the AP shows up in VisualRF. We're working to eliminate those behaviors, and you'll see VisualRF get more information on demand from AirWave in each release.
01-19-2012 08:09 PM
I was actually going to post on this issue before I searched and found this post.
I can see the new APs in AMP and I add them to a specific group, but when I got to VRF, I cannot see them on the list.
I'll give it some time to see if they show up.
01-22-2012 12:02 AM
So after waiting until the next day I still didn't see the APs to add on VisualRF. If they still don't appear, what do I need to do to fix it? Is there a way to restart VisualRF?
01-31-2012 02:13 PM
I opened a case and TAC changed the number of processors on the server settings, but this still didn't resolve the issue.
I resolved the issue by performing the below. If you have a similar issue, most likely this same process will fix it. The APs that were not showing up were all AP61s.
1. Delete APs from Airwave
2. Let Airwave find the APs again by polling controller and place them in their folders
3. Enter the CLI for the Airwave server and restart the Airwave database
4. Go back to Airwave and the APs will be available to deploy onto the floor plan/s