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New Contributor
Posts: 4
Registered: ‎03-10-2014

AP215

I upgraded my 7240 comtrollers to 6.4.2.2 and I upgraded Airwave to 8.0.5 for the AP 215. The controllers see the AP215 but airwave will not discover the AP 215. What am I missing?
Guru Elite
Posts: 8,467
Registered: ‎09-08-2010

Re: AP215

Are all of your controllers in AirWave?

Tim Cappalli | Aruba Security TME
@timcappalli | timcappalli.me | ACMX #367 / ACCX #480
Aruba
Posts: 1,644
Registered: ‎04-13-2009

Re: AP215

[ Edited ]

If the AP-215 is up on the controller and AirWave is monitoring that controller, AirWave should detect it on the next polling interval; and place it under the New Devices section.     Have you tried to manually poll your controller to force it to show?

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Systems Engineer, Northeast USA
ACCX | ACDX | ACMX

New Contributor
Posts: 4
Registered: ‎03-10-2014

Re: AP215

Yes
New Contributor
Posts: 4
Registered: ‎03-10-2014

Re: AP215

The controllers still detect new AP 135 that are connected
Aruba
Posts: 1,644
Registered: ‎04-13-2009

Re: AP215

AirWave 8.0.4 supports the AP-214/215.  If the AP is up on the controller and the controller is monitored (and successfully polling), then it should appear within AirWave during the next or force poll.

 

  • Is this a new AP-215; or was it online prior to your upgrade to AirWave 8.0.5?
  • Do you have another AP-215 to try?
  • Can you check the System Event Log in AMP and the Poll logs for that controller to see if there are any polling messages?
  • Can you confirm that you don't have any "new devices" set to "ignore"?   Click View Ignored Devices under New Devices.
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Systems Engineer, Northeast USA
ACCX | ACDX | ACMX

New Contributor
Posts: 4
Registered: ‎03-10-2014

Re: AP215

I did a manual poll of the controllers and it found the 2 AP 215s that were connected.  So I plugged in another AP 215 and it auto discovered it.  So I'm not sure the cause but it appears to be working again.

 

Thanks for your help