Wireless Access

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Super Contributor II

ARuba Controller Disconnection Issue

Hi Friends,

 

Need to discuss a very strange issue with you. we have install Aruba MC3600 with AP135 and AP92. The OS running is 6.1. We have applied Captive Portal with Guest enable mode. The system works perfectly fine from last months but now we are facing very strange issue. Some times Aruba Controller stop showing captive portal page to users, all the connected users got disconnection, and Controller are not respond to ping outside world but strangely new users get IP address from Internal DHCP server but remains in pre authentication role as captive portal page does not show to them. This situations remains for few minutes and than everything becomes fine it self.

We have contacted with ISP to check if internet getting disconnection but they told you are connected from last 72 days. Meanwhile this problem is occurring more and more now. we have face this problem 5 times in last 48 hours.

 

Thanks & Regards
Syed Murad Ali
ACMP ACMA CCNA
Aruba

Re: ARuba Controller Disconnection Issue

Which release of 6.1 are you currently using ?

 

JF

Super Contributor II

Re: ARuba Controller Disconnection Issue

6.1.3.6
Thanks & Regards
Syed Murad Ali
ACMP ACMA CCNA
Super Contributor II

Re: ARuba Controller Disconnection Issue

I have updated the OS from 6.1.3.6 to 6.1.3. but still having the same issue

Thanks & Regards
Syed Murad Ali
ACMP ACMA CCNA
Guru Elite

Re: ARuba Controller Disconnection Issue

What is the maximum number of users you have on your wireless at one time?

 



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Super Contributor II

Re: ARuba Controller Disconnection Issue

right now they are 59. the maximum didn't cross up to 300.

I have seen DHCP leases and huge IP address are available.
Thanks & Regards
Syed Murad Ali
ACMP ACMA CCNA
Super Contributor II

Re: ARuba Controller Disconnection Issue

let suppose if it is DHCP leases limits issue than controller should not stop ping from outside world. Secondly the connected clients do not need to be disconnected.
Thanks & Regards
Syed Murad Ali
ACMP ACMA CCNA
Guru Elite

Re: ARuba Controller Disconnection Issue

Syedmuradali,

 

This could be complicated to troubleshoot here.  You should open a TAC case.

 



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Super Contributor II

Re: ARuba Controller Disconnection Issue

Actually its holidays over here till monday. I will open a Tac when i will go to site meanwhile i thought it would be good if i can discuss it with experts
Thanks & Regards
Syed Murad Ali
ACMP ACMA CCNA
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